Property Technology Operations Engineer

The Property Technology Operations Engineer is essential to maintaining reliable and high-performing technology systems across the property. In this role, you will diagnose and resolve hardware and software issues, troubleshoot network connectivity challenges at the endpoint level, and provide hands-on, on-site support for both new and existing systems.

You will play a key part in day-to-day operations by managing and resolving ServiceNow tickets, enhancing workflows, and developing clear, up-to-date documentation that supports continuous improvement. This position also involves providing field support for system hardware, software, PCs, and IP networking infrastructure at assigned locations.

This role is ideal for a proactive problem-solver who is passionate about delivering seamless technology experiences and ensuring operational excellence across all systems.

THE STARTING RATE: $30.00

THE DAY-TO-DAY:

• Providing walk up services for employees who need assistance with technology hardware and software.
• Educating employees on how to use their devices and applications and initiate the support process on their behalf.
• Personalizing employee interactions and ensure they have all the information they need to understand what to expect next. Advocating on behalf of your customers throughout the support process.
• Requesting feedback from employees on their experience throughout the support process through surveys and feedback forms.
• Providing Break-Fix hardware/software issues on company supported devices.
• Support & troubleshooting for end user computers, network, WiFi, mobile devices, and applications. Investigating user access issues and ensuring an overall smooth user experience.
• Assisting senior engineers with patching and cross-connects, troubleshooting network issues, setting up and maintaining network hardware, and ensuring network reliability.
• Providing support for events and temporary technology setups if assigned.
• Ensuring and enforcing asset management practices to ensure effective use of technology resources.
• Preparing and distributing hardware devices to employees and ensure proper location updates are committed to Service Now.
• Track work time, update ticket status and resolutions in ServiceNow ticketing system.

Associate's Degree in Computer Science, Data Science, Information Systems, or a related field

2+ Years of Prior Relevant Experience in cross domain Information technology experience, including endpoint, server, network & WiFi, mobile device, and application support

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.