Technical Support - Level 1

This is a full-time, on-site position, in Valley Stream, NY - Long Island. Work hours are from 8:30a -4:00p, M-F. Our benefits include: Medical, Dental and Vision Insurance, 401k with company match and PTO. What You'll Do:

• Address support tickets in the ticketing system
• Provide technical support to school staff and students
• Support and troubleshoot Windows desktops and laptops
• Troubleshoot, optimize, and reimage Chromebooks
• Install and troubleshoot printers, scanners, and projectors
• Work collaboratively with other technicians and IT staff to maintain documentation
• Prioritize daily activities based on ticket urgency and administrative requests
• Assist with additional IT-related tasks and projects as needed

• 1-3 years of technical support experience (deskside preferred)
• 2+ years of customer service experience
• Strong knowledge of Windows OS and Chrome OS
• Experience using a ticketing system to manage support issues
• Valid driver's license and access to a personal vehicle (local travel required)
• CompTIA A+ certification preferred
• Experience working in an education environment is a plus

Future Tech Enterprise, Inc. is a recognized leader in delivering enterprise IT solutions and services to commercial, federal, and global clients. We are proud partners with technology innovators such as Dell Technologies, NVIDIA, Dell, Cisco, and others, helping our customers transform operations and drive digital modernization. #LI-Onsite #LI-SG1 #FutureTechJobs Employment decisions at Future Tech Enterprise, Inc. will be based on merit, qualifications, and abilities. Future Tech Enterprise, Inc. does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. Powered by JazzHR, + New York City, NY + $94,800-205,100 per year Zurich Middle Markets has achieved double-digit growth for four consecutive years, and we're just getting started. Our success is driven by talented, collaborative underwriting pro…, © 2026 Careerjet All rights reserved