Information Systems Support Coordinator II

The IS Support Coordinator II is a step up from Coordinator I - this role takes on real workstream ownership and operates with significantly more independence. You won't be waiting to be told what to do next; you'll be the one keeping multiple project threads moving, keeping stakeholders informed, and catching problems before they land on someone else's desk. This role works directly across IS throughout the entire agency - and regularly utilizes and supports systems like Monday (project tracking), eHana (EHR), Microsoft Office 365. If you like having ownership over outcomes and working in an environment where the work actually matters, this is a good fit., * Coordinating multiple project workstreams simultaneously - timelines, milestones, and deliverables tracked in Monday

• Facilitating project meetings and owning follow-through on action items across IS and the whole agency
• Serving as a primary liaison between IS and program departments - keeping stakeholders informed without being asked
• Developing and maintaining project documentation, status reports, and stakeholder communications
• Identifying project risks and dependencies early - recommending mitigation before issues escalate
• Handling various enterprise application support requests including eHana (EHR) Check Requests, etc. within SLA guidelines
• Supporting QM/UM report cycles - gathering billing data, incident reports, patient feedback, and treatment efficacy information
• Contributing to EHR compliance audit preparation - organizing materials and ensuring readiness ahead of reviews
• Preparing and cleaning data ahead of IS application development cycles
• Contributing to continuous improvement of IS project management practices and templates, p ","name":"Monica Howe","title":"Site Manager","location":"Vocational Services, Prospect Meadow Farm, Hatfield","avatar":"https://d2zpdrfrohaf9r.cloudfront.net/system/images/991627/original/Monica.JPG"},{"testimonial":" p I know from personal experience what a positive difference shelter programs can make in people's lives. After my wife and I 'graduated' from ServiceNet's family shelter, I knew this was the work I wanted to do. I treat people the way they should be treated, and that all starts with respect. The people I work with are adults; no matter where they came from, I don't judge. I listen, let them know they can trust me. And it's that relationship that can make all the difference as people start getting their lives back together. /p ","name":"Danny Gomez","title":"Shelter Counselor","location":"Shelter & Housing Services, Emergency Shelter, Pittsfield","avatar":"https://d2zpdrfrohaf9r.cloudfront.net/system/images/991628/original/Danny.JPG"},{"testimonial":" p I bring my values into play in the work I do here at the clinic-in the connections I make with clients and with others on our team. It's important to me to use my skills in a way that can make a difference in the world. Witnessing a client achieve their personal goal or face a challenge that had seemed insurmountable is the joy for me. As is being part of a team where our leaders encourage us to balance productivity with personal growth, building relationships, and slowing down enough to express appreciation. This work can be hard, and we all do it better when we feel valued. /p ","name":"Dan Millman","title":"DBT Program Coordinator","location":"Counseling & Psychiatry/Outpatient Clinics, Northampton","avatar":"https://d2zpdrfrohaf9r.cloudfront.net/system/images/991629/original/Dan.JPG"},{"testimonial":" p When parents have a child who is born with a delay or disability, I offer them ways to observe, play with, and engage their child as we discover what's possible. And I encourage them to give it some time. These are the same approaches I've shared with parents here at REACH and in Nigeria when I went back to work with the government there on developing Early Intervention services. Parents are parents anywhere you go. My job is to help them help their child, advocate for their child, and move forward on this journey. /p ","name":"Joyce Onafowokan","title":"Developmental Specialist","location":"REACH Early Intervention Program","avatar":"https://d2zpdrfrohaf9r.cloudfront.net/system/images/991630/original/Joyce.JPG"}],"highlightColor":"#711370"}" />, The Staff Accountant II is responsible for the integrity and accuracy of balance sheet accounts across the organization. This role owns the full cycle of account reconciliation, in…

• 28 days ago

• 3-5 years of project coordination or related experience, including managing defined workstreams
• Comfortable working independently - you take ownership and escalate when it's truly needed, not as a default
• Experience with project management tools (Monday and/or Microsoft Planner preferred)
• Clear, professional written and verbal communication with both technical and non-technical audiences
• Strong organizational skills and comfort managing competing priorities without losing visibility
• Bachelor's degree or equivalent combination of education and experience
• CAPM, PMP, or similar certification preferred - but we'll take demonstrated capability over credentials
• Familiarity with EHR workflows, HIPAA, or health IT delivery is a strong plus

• Generous PTO (time-off) package.
• Comprehensive health and dental insurance plans.
• Life insurance and long-term disability insurance.
• 403(b) retirement plan.
• Tuition remission for eligible classes.
• Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.
• Opportunities for career development and advancement.
• And much more, Name Upload File Or Cover Letter Name Upload File Or Recent Job Title Recent Employer Have you worked in operational project management to oversee processes and systems?* Are you familiar with Monday or other project management tools? * Referral code from a current employee If no code provided, add their name instead. div style="border-color:#711370" class="cycle-pager-dot" role="button" aria-label="Go to slide {{slideNum}}" tabindex="0" div class="fill" style="background-color:#711370" /div /div " role="group" aria-label="Photo slideshow" aria-live="polite" aria-atomic="true" style="position: relative; height: 750px;" tabindex="0"> Enjoy Excellent Benefits ServiceNet offers a generous benefits package for full-time employees, with pro-rated benefits for part-time staff. We're dedicated to your well-being and want to help you grow professionally, with many opportunities to advance and thrive as part of our team. Paid Vacation Leave, Sick Leave, Holidays, & Personal Leave 403(b) Retirement Plan (with contributions made by ServiceNet) Health Insurance, Dental Insurance, FSA, Employer Paid Life, & Disability Insurance Discounted Auto and Homeowner's Insurance Continuing Education & Loan Forgiveness Opportunities p, + $56,000-60,000 per year Schedule: Monday 9a-5p; Frequent travel to different locations throughout Massachusetts ServiceNet's Information Technology team is looking for an experienced Junior Systems Admi…

• 22 days ago

About ServiceNet ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others. Join Us Join us and become part of a caring community that helps others find joy and purpose. Apply today. Learn more about ServiceNet ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status. Compensation: $24.00 - $26.00 per hour ServiceNet is a non-profit agency supporting people with mental health challenges, developmental disabilities, brain injuries, homelessness, and more. We offer great benefits, room to grow, and plenty of rewarding opportunities. We'd love for you to join us! At ServiceNet, you will make a real difference. Whether you're working in residential direct care, clinical care, peer support, or other valuable roles, you'll be part of a compassionate team dedicated to supporting our community. And with over 3,000 employees and over 100 programs across western Massachusetts, we're confident there's a role that's the right fit for you. (if you already have a resume on Indeed), © 2026 Careerjet All rights reserved