Line Support

Jago Consulting Ltd.

Woking, United Kingdom

yesterday

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Experience level

Junior

Compensation

£ 28K

Job location

Remote

Woking, United Kingdom

Tech stack

Microsoft Windows

Microsoft Active Directory

Antivirus Softwares

Apple Mac Systems

Desktop Computing

Intrusion Detection Systems

Windows Server

Software Engineering

TCP/IP

Data Logging

Firewalls (Computer Science)

Patch Management

Laptops

Network Server

Windows Client

Job description

Our client is one of Surrey's longest and leading IT Support companies growing from strength to strength.

If you are passionate about entering the IT sector and love technology then this role is ideal for you. Offering a well-structured career in IT and quick progression into 2nd line roles. You will be working alongside a friendly team of technicians who are full of innovative ideas and always looking to advance their skillset. You will be exposed to new technologies and always learning from the best in the IT industry, in an easy-going yet hard-working environment.

The ideal candidate will offer 1st line support duties to a wide range of clients around the Surrey region. Most of your week will be spent in the office with some work from home options each week (after the initial training period). You will have the opportunity to visit clients on some occasions. You will be directly involved in all areas of IT support and be a true asset to the company by delivering high levels of support/service to a mix range of internal and external clients.

Requirements

Outstanding telephone customer support experience
Excellent Communication Skills
Keen attitude to learn
One or more years of experience in an IT Support role
A passion for IT and Technology
A full UK driving license

Requirements

Handling and logging client IT queries via telephone and email remotely.
Update clients on the progress of their query when first-contact resolution is not possible
Assist with client projects such as data and email migration
Resolve software issues
Desktop and laptop fixes
Troubleshooting Windows 10 & 11, Mac OS
Managing active directory and group policy
Travelling to client sites when required
Experience with networks (LAN, WAN) and patch management
Knowledge of security systems (e.g. anti-virus, firewalls, intrusion detection systems)

Technical skills required: