Product Manager - Software

We're looking for a Product Manager who thinks like a business owner. This is not a role focused on managing engineers or running standups - it's a role for someone who obsesses over market opportunity, can build a business case from scratch, and drives products from concept through to measurable outcomes.

You will own the full product lifecycle for one or more product areas: from identifying opportunity and building the business case, through prioritization, delivery, and eventually sunset. You'll pair structured thinking with a data-driven storytelling ability and a working fluency with modern AI tools to move faster, think sharper, and communicate more clearly.

Core Responsibilities

End-to-End Product Ownership: You drive products through the full lifecycle - not just the build phase:

• Identify market opportunities through competitive analysis, customer research, and internal data
• Build business cases: define the problem, size the opportunity, model the ROI, and get buy-in
• Translate strategy into a prioritized roadmap with clear milestones and success criteria
• Manage active features through sprint delivery in partnership with engineering and design
• Evaluate and execute product sunset decisions with the same rigor as launches

Business Modeling & Financial Thinking: You're comfortable building - not just reading - business models:

• Model financial impact of new product features, pricing changes, or market expansions
• Define ROI projections and tie feature investment to measurable business outcomes
• Conduct cost-benefit analysis and present recommendations to leadership
• Revisit and refine financial assumptions as market conditions or data evolve

Data & Storytelling: You use data to drive decisions and shape narratives:

• Define and track product metrics, KPIs, and OKR-aligned success measures
• Analyze product usage, client behavior, and operational data to identify problems and opportunities
• Build clear, compelling data narratives for executive, client, and cross-functional audiences
• Synthesize qualitative and quantitative signals into actionable hypotheses

AI-Augmented Product Management: You actively use AI tools as a force multiplier in your day-to-day work:

• Leverage large language models (e.g., Claude, ChatGPT) for drafting, synthesis, and structured thinking
• Build and maintain AI project workspaces (e.g., Claude Projects) to accelerate recurring workflows like documentation, ticket creation, and research
• Apply effective prompting techniques to produce high-quality outputs - briefs, user stories, analysis, and communications
• Evaluate emerging AI capabilities and identify where they can create product or operational value for Openforce

Cross-Functional Communication & Stakeholder Alignment

• Serve as the connective tissue between Sales, Marketing, CX, Engineering, and executive stakeholders
• Communicate product strategy, status, and tradeoffs clearly to any audience of internal and external customer
• Highly skilled in expectation management and customer communication
• Extremely personable and able to navigate complex customer questions and requests
• Run discovery sessions, backlog grooming, and roadmap reviews
• Write clear, detailed user stories with value-driven acceptance criteria
• Act as the voice of the customer when direct access isn't possible

Required:

• 5+ years of product management experience in a SaaS environment
• Demonstrated ability to build business cases and financial models for new product features or initiatives
• Experience managing a product end-to-end: concept through delivery and into post-launch iteration or sunset
• Proficiency analyzing data and translating findings into a clear story - for executives, clients, and cross-functional teams
• Hands-on experience using AI tools (Claude, ChatGPT, or similar) as part of your daily workflow
• Strong written and verbal communication skills; comfortable presenting at all levels
• Experience with Agile/Scrum methodologies, Jira, and Confluence

Nice to Have:

• Experience in the independent contractor, gig economy, or workforce management space
• Familiarity with structured prompting workflows or AI project management (e.g., Claude Projects, custom GPTs)
• Background in pricing strategy, market sizing, or product-led growth
• Experience defining and tracking OKRs at the product level

Core Competencies

• Business Acumen - thinks in terms of outcomes, not outputs
• Data Fluency - comfortable pulling, interpreting, and presenting data independently
• Strategic Communication - adjusts message and medium for the audience
• Conceptual Thinking - connects market signals, customer needs, and business goals into a coherent product vision
• Influence Without Authority - drives alignment across teams without direct control
• Adaptability - thrives in a fast-moving environment with competing priorities
• AI Fluency - actively applies AI tools to work smarter, not just as an experiment

At Openforce, you will find a career experience that will challenge you, satisfy you, and make you proud to work for this Software as a Service (SaaS) and services company. Teamwork and transparent communication are the hallmark of this company. The focus is on high-performance, high customer service and delivery standards. Openforce is a well-established company with an excellent reputation in our industry. Openforce delivers the leading integrated cloud software suite for the independent contracting community, including onboarding, settlement pay, compliance, insurance, and recruiting.