Network Technician - Intermediate
Role details
Job location
Tech stack
Job description
The Network Support Specialist will be responsible for supporting and maintaining the Client network infrastructure and Office 365 tenant, ensuring reliable connectivity and access across all critical sites. This role includes both routine and limited on-call responsibilities for our critical sites, with a focus on wired and wireless networking, account management, and infrastructure projects., * Help Desk & Ticket Management
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Respond to and resolve help desk tickets related to:
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Respond to Wired and wireless network issues
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Network account onboarding and offboarding via custom scripts
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Infrastructure-related incidents
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On-Call Support Rotation
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Level 1 Support: On-call every 3 weeks for critical site support (Network outages)
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Level 2 Support: On-call every 3 weeks (alternating with Level 1) for escalated issues at critical sites
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Infrastructure Projects
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Assist in network rollouts, upgrades, and cleanup efforts
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Participate in planning and execution of infrastructure improvements
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Support documentation and inventory of network assets
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Administrative & Technical Expertise
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Provide support for Microsoft administrative tasks, including:
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Entra ID (Azure AD) management
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Group policy and user provisioning
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Microsoft 365 administration
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Assist with server administration tasks, including:
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Basic Windows Server maintenance
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Monitoring and performance tuning
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Patch management and updates
Requirements
- 5 Years of experience with Microsoft Entra ID and general Microsoft administration
- 5 years of experience with Windows Server environments
- 10 years of experience in troubleshooting skills in networking (wired/wireless)
- 5+ years experience responding to help desk requests via ticketing system
- Ability to work independently and collaboratively in a team setting
- Excellent communication and documentation skills
Preferred skills:
- Experience with Deskpro ticketing system
- Experience with Active Directory, DNS, and Group Policy
- Experience with Ruckus/Brocade network switches
