IT Support Specialist I

The IT Support Specialist I provides first-line technical support across the organization, assisting end users and administrative staff with hardware, software, and system issues. This role supports mobile devices, business platforms, surveillance systems, and communication tools to ensure smooth daily operations.

This position plays a key role in maintaining secure systems, supporting PII/data privacy compliance, and delivering a reliable user experience across office and field environments., * Serve as first point of contact for IT support requests from employees and administrative teams

• Troubleshoot and resolve basic hardware, software, network, and device issues (PCs, laptops, mobile devices, printers)
• Support setup and maintenance of business systems, mobile devices, and surveillance equipment
• Manage user accounts, passwords, and access permissions following security protocols
• Log, track, and resolve tickets in the IT service management system
• Install, configure, and update hardware, software, and peripherals
• Support data privacy and PII compliance standards in daily work
• Coordinate with vendors or IT partners for escalated issues and system updates
• Maintain accurate IT asset inventory (devices, equipment, and peripherals)
• Provide on-site and remote support, including occasional after-hours assistance

Do you have experience in Windows?, Do you have a High school diploma or GED?, * High school diploma or equivalent required

• 1-2 years of IT support, help desk, or technical support experience
• Basic experience supporting end users in a business environment, * Windows OS and Google Workspace experience
• Basic networking knowledge (TCP/IP, DNS, DHCP, VPN)
• Familiarity with IT security and PII/data privacy practices
• Experience with MDM tools and remote support platforms
• Experience with ticketing systems (ServiceNow, Zendesk, or similar)
• Strong communication skills with both technical and non-technical users
• Customer service mindset with professionalism and discretion
• Strong organization, prioritization, and attention to detail
• Ability to work independently in a fast-paced environment

4.74.7 out of 5 stars Oak Brook, IL Hybrid work $24 an hour - Full-time, Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance, * Medical, Dental, Vision
• Short-Term Disability
• Employer Paid Basic Life Insurance
• 401(k) with matching
• Paid Time Off (PTO)
• Paid Holidays

The Heartland Roadshow, established in 2009, is a premier buyer of estate jewelry, precious metals, gold and silver coins, and collectibles. If you've ever seen Antiques Roadshow, this is similar to what we do. We host boutique "buying events" at hotel locations throughout the region where customers sell estate items such as gold, silver, coins, and watches.