Operations Support Manager

MetaSense Inc

Montvale, United States of America

20 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Experience level

Intermediate

Montvale, United States of America

.NET

Microsoft Windows

Artificial Intelligence

Application Performance Management

Azure

C Sharp (Programming Language)

Information Systems

IIS

Issue Tracking Systems

Windows Communication Foundation

Microsoft SQL Server

SQL Databases

Information Technology

ServiceNow

At least 6+ years of experience in Application Support, Production Operations, or Technical Service Management, including 3+ years in a leadership or management capacity.
Bachelor s degree in Computer Science, Information Systems, or related discipline is preferred
Strong understanding of Microsoft Azure architecture, monitoring, and operational tools.
Technical proficiency in .NET / C#, SQL Server, and IIS/WCF/Windows-based application environments.
Hands-on ability to review logs, write SQL queries, and interpret system performance data.
Prior experience managing offshore support teams and coordinating global operations.
Excellent written and verbal communication skills; ability to interface effectively with vendors, engineers, and business stakeholders.
Knowledge of ServiceNow, Application Insights, and ITIL-based processes.
Experience with applying AI to application support/ticketing systems and processes is a big plus, as the customer is introducing several different AI Agents to assist with ticket triage and processing.