IT Desktop Technician

TEKsystems is seeking a dynamic and dedicated IT Desktop Technician to support one of our partner companies. In this role, you will be at the forefront of maintaining and troubleshooting end-user devices, ensuring seamless operation across our organization's IT infrastructure. Your expertise will help empower employees to perform their best by providing prompt, efficient, and friendly technical support. This position offers an exciting opportunity to work with a diverse range of hardware, software, and network systems in a fast-paced environment committed to innovation and excellence. This position is located in Hilo, Hawaii and 100% onsite., * Hardware/software maintenance and troubleshooting

• Hardware/software installs
• Data entry - which includes updating in a timely manner and adhering to processes for documenting work performed (such as requests and incidents).
• Hardware moves
• Problem research
• Documentation of various Desktop Support Services processes
• Service Desk support
• Special projects
• Inventory
• E-waste

• Experience installing, configuring, and supporting Windows 11, Microsoft Office applications, Adobe products, and other standard enterprise desktop software.
• Working knowledge of iOS and mobile device support, including configuration, connectivity, application support, and end user troubleshooting.
• Hands on experience supporting desktop and laptop hardware, including peripherals such as monitors, docking stations, keyboards, and related equipment.
• Experience installing, configuring, and troubleshooting networked and locally connected printers in an enterprise environment.
• Proficient in supporting commonly used business applications, including Microsoft Office and Adobe, with the ability to troubleshoot and assist end users.
• Working knowledge of audio visual electronics used in conference rooms, including setup, connectivity, and basic troubleshooting.
• Experience supporting conference room technologies such as widescreen TVs, projectors, and video conferencing systems (e.g., Polycom), including setup and issue resolution.
• Technicians must have the ability to effectively communicate with all levels of the organization, both verbally and in written communication.
• Technicians must also be able to work under tables, on ladders, move up and down stairs, and lift up to 60 pounds
• Basic knowledge of safety issues associated with electrical equipment is required

Professional development assistance, AD&D insurance, 401(k), Health insurance, Paid time off, Vision insurance, Health savings account, Dental insurance, Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Pay: $25.00 - $28.00 per hour, * 401(k)

• Dental insurance
• Health insurance
• Professional development assistance
• Vision insurance