IT Support Engineer (L2/L3)

We are seeking an experienced IT Support Engineer (L2/L3) to provide advanced onsite technical support as part of a collaborative IT team. In this role, you will be responsible for troubleshooting complex technical issues, supporting end users, and ensuring smooth day-to-day technology operations across the organization., * Provide advanced onsite support for hardware, software, and connectivity issues, including escalations from L1 and direct end-user engagement.

• Troubleshoot and resolve complex issues with Windows/macOS, Office 365, VPN, Microsoft Exchange, and multi-factor authentication systems.
• Manage and maintain ServiceNow tickets, ensuring timely resolution, clear communication, and accurate documentation.
• Lead laptop builds, OS deployments, and device imaging for onboarding cycles and urgent replacements.
• Security & Access Control
• Ensure computers and devices are up to date with antivirus, patches, and encryption.
• Troubleshoot VPN connectivity and assist with firewall-related access issues in coordination with the security team.
• Support Okta account access, MFA, and group permissions.
• Assist with badge access or visitor entry system issues.

• 3-5 years of IT support or systems engineering experience, with strong L2/L3 troubleshooting capabilities.
• Proficiency in Windows/macOS administration, Microsoft Exchange, Office 365, and VPN technologies.
• Experience supporting Apple devices (macOS, iOS/iPadOS) in an enterprise environment.
• Experience managing mobility devices using MDM tools (enrollment, configuration profiles, compliance, and troubleshooting).
• Familiarity with security tools and best practices, including MFA and endpoint protection.
• Strong customer service skills and the ability to operate independently.

Disclosure: The hourly rates and/or salaries listed may or may not reflect total compensation packages including bonus and fringe benefits, etc., nor are the advertisement(s) posted a guarantee of a certain compensation package for a position or bona fide offer of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.