IT Support Specialist

Join our dynamic team as an IT Support Specialist and become the vital link that keeps our technology running smoothly! In this energetic role, you will deliver exceptional technical support to ensure seamless operation of hardware, software, and network systems across our organization. Your expertise will empower users, troubleshoot issues efficiently, and contribute to maintaining a robust IT infrastructure. If you thrive in a fast-paced environment and love solving technical challenges, this opportunity is perfect for you to make a meaningful impact while advancing your career in IT support!, * Provide comprehensive technical support to end-users for hardware, software, and network issues across multiple operating systems

• Troubleshoot software problems related to Microsoft Office, enterprise applications - simple IT issues such as Printers and Network related concerns.
• Manage computer hardware assets and perform regular maintenance on desktops, laptops, mobile devices, and peripherals.
• Configure and support computer networking components such as LANs, VPNs, firewalls, DNS settings, TCP/IP protocols, and network administration tools like Meraki.
• Work on updating our website - experience with Shopify and Adobe is a must

• Proven experience delivering IT support with a strong understanding of computer hardware, operating systems (Windows and macOS), and software troubleshooting techniques.
• Solid knowledge of computer networking concepts including LAN/WAN, TCP/IP, DNS, VPNs, firewalls, and network security protocols.
• Excellent communication skills with a customer service-oriented approach; capable of explaining technical concepts clearly to non-technical users.
• Strong analysis skills for identifying root causes of problems quickly and implementing effective solutions.

Pay: $20.00 - $25.00 per hour