Lead Avaya IP Office & Network Specialist

• System Architecture: Lead the installation, programming, and maintenance of Avaya IP Office (Core Servers, Modules, and Endpoints).
• Network Optimization: Design and implement robust VLAN configurations on managed switches to ensure dedicated bandwidth and security for VoIP and surveillance traffic.
• Infrastructure Migration: Manage the transition for clients moving from traditional PRI lines to SIP Trunks and hybrid cloud environments.
• Security Integration: Deploy and troubleshoot NVR/IP surveillance systems, focusing on power support and network reliability.
• R&D & Training: Evaluate and master new AI-assisted security products and cloud-based communication tools as they are integrated into our portfolio.

• Certification: Current Avaya IP Office Certified Implementation/Support Specialist (ACIS/ACSS).
• Networking Mastery: Expert-level knowledge of Layer 2/3 Switching and VLAN tagging. You should be able to configure a network from scratch to support high-density VoIP and Video traffic.
• VoIP Depth: Deep understanding of SIP protocols, codec optimization, and jitter/latency troubleshooting.
• Lead Experience: Proven experience managing complex job sites and mentoring junior technicians.
• Growth Mindset: A genuine curiosity for AI-assisted security and a drive to stay ahead of the curve in cloud technology.

Technical "Must-Haves"

• Proficiency with Avaya Manager, System Status, and Monitor.
• Strong experience with managed switches (Ubiquiti, Cisco, or similar).
• Knowledge of low-voltage standards and hardware power requirements (UPS/NVR support).

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance