Technical Customer Service

Serve as a primary point of contact for customers via phone, email, chat, or ticketing system Assist customers with product usage questions, navigation issues, and basic technical challenges Troubleshoot common issues related to accounts, access, browsers, and online tools Provide clear, step-by-step guidance in a patient and professional manner Accurately document customer interactions, solutions, and follow-ups in the system Escalate complex or unresolved issues to advanced support teams as needed Maintain knowledge of products, updates, and support procedures Deliver consistent, high-quality customer service aligned with company standards, The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We are seeking an Entry-Level Technical Customer Service Representative to support customers using our digital products and platforms. This role is ideal for individuals who enjoy helping others, have strong communication skills, and are interested in building a career in customer support within a technology-driven environment. The representative will provide front-line assistance, resolve user inquiries, and ensure a positive customer experience., High school diploma or equivalent Strong verbal and written communication skills Customer-focused mindset with the ability to remain calm and professional Basic computer skills and comfort navigating multiple systems Ability to learn new products and processes quickly Strong attention to detail and organizational skills

Preferred Qualifications

Previous customer service experience (call center, retail, support, or hospitality) Experience supporting customers with online tools or digital platforms Familiarity with CRM or ticketing systems (Zendesk, ServiceNow, Salesforce, etc.) Interest in technology, education, or digital products

Our client is a leading global education company committed to unlocking the full potential of learners, educators, and professionals worldwide. We create trusted content, tools, and digital solutions that support personalized learning and measurable outcomes.