Information Support Engineer

We are seeking an Information Support Engineer to play a key role in maintaining and advancing our IT operations. This position is responsible for delivering high-quality technical support, resolving hardware and software issues, and ensuring the reliability and performance of our technology environment. The role oversees day-to-day system operations, including network and infrastructure support, system upgrades, and new hardware and software implementation. Responsibilities also include data backup management, network security oversight, and end-user support for PC-related issues. This is an excellent opportunity for a solutions-oriented professional who excels in a fast-paced environment and is committed to operational excellence and continuous improvement., * Deliver prompt support services to all entities (remote, however physical visits are required at times)

• Maintain integrity, stability and operation of all hardware, server/network infrastructure, PC's and peripherals.
• Assist with the setup of new users and site from a technical perspective.
• Identify and manage IT security concerns.
• Procure IT Hardware and Software within defined IT policies.
• Work with data teams (Infrastructure, Data, Applications) to ensure effective support and escalation management.
• Manage on-/off-boarding of all regional team members including their equipment and IT access requirements.
• Assist other IT teams in resolving incidents occurring throughout the world.
• Contribute towards the continuous improvement of all IT services.
• Provide occasional Level 1 service support as operational needs arise (eg. during peak periods).
• Occasionally work outside normal business hours to support the above.
• Perform other duties and special projects (within an individual's skill and competency level) as required.

• Proven experience providing technical support in a fast-paced environment with a strong focus on customer service excellence.
• Hands-on troubleshooting skills across various operating systems including Windows Server environments and Linux distributions.
• Solid understanding of computer networking concepts such as LAN/WAN architecture, TCP/IP protocols, DNS management, VPNs, firewalls (including Meraki), and network security best practices.
• Familiarity with computer hardware components and desktop support procedures for troubleshooting hardware failures or upgrades.
• Experience managing enterprise tools like SCCM for software deployment, GPO for policy enforcement, Active Directory for user management, and ticketing systems such as BMC Remedy or ServiceNow.
• Strong analysis skills to diagnose complex technical issues quickly and efficiently while providing clear documentation of solutions.
• Excellent communication skills to effectively assist users at all levels of technical knowledge while maintaining professionalism under pressure. Embark on a rewarding journey where your technical expertise helps keep our organization connected and secure!

Positions Requirements & Qualifications

• Strong teamwork and communication skills
• Proficient in Microsoft 365 Cloud environment (EntraID, SharePoint, PowerBI, Office)
• ThreatLocker Endpoint
• Knowledge of Rhombus Systems
• Sonic Wall and Cisco Marki Firewall - configuring, troubleshooting, setup
• HP Switches and HP Aps
• Knowledge of industry-standard computer hardware and software systems
• Strong troubleshooting and problem-solving skills and ability to quickly ascertain solutions to various IT-related issues.
• Ability to adapt to a fast-paced and changing environment.
• Experience in a startup environment is preferred.
• Adept in conveying technical operations in simple terms and synthesizing information from various sources.
• Proficient in the latest technology for IT systems and management.
• Understanding of healthcare and HIPAA compliance.
• Excellent organizational skills and diligence., * Bachelor's degree in IT, computer science, or a related field
• A minimum of 3 years of experience in IT management.
• Prior Healthcare experience or work in related field., * IT Support: 3 years (Required)

401(k), Health insurance, Paid time off, Vision insurance, Health savings account, Dental insurance, Flexible spending account, Life insurance, * 401(k)

• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance