Program Support Technician Sr

• Reporting to the HR Projects and Training Coordinator, the Program Support Specialist Senior provides advanced administrative and program support for the Department's online performance management system.
• Performing specialized clerical tasks, data entry, documentation tracking, and records management to ensure timely completion of performance management requirements.
• Assisting supervisors and employees with routine system questions, maintains accurate logs and records, monitors workflow status, and prepares standard reports to support HR operations.
• Ensuring work is completed using established procedures, policies, and guidelines, with responsibility for independently prioritizing assignments and resolving routine issues., * To review documents for completeness and accuracy.
• To follow established procedures and apply policy guidance to administrative tasks.
• To troubleshoot routine issues and escalate more complex problems.
• To work independently on recurring tasks while supporting team needs.
• To interpret data from system reports and identify discrepancies.
• To recognize process inefficiencies and recommend improvements.
• To maintain accuracy and confidentiality with sensitive personnel data.
• To effectively utilize technology, operate a computer, and quickly learn new software programs.
• To learn new systems quickly and adapt to process changes.
• To build rapport across HR and operational units.

Knowledge:

• Of office practices, recordkeeping, and administrative procedures.
• Of basic understanding of HR documentation requirements and performance review processes.
• Of and familiarity with data entry practices and maintaining secure/confidential records.

Skill:

• In using Microsoft Office products, including Excel for sorting, filtering, and lookups.
• In organizing and prioritizing work to meet deadlines.
• In customer service and communicating clearly in writing and verbally.
• In operating and learning office software systems.
• In analyzing workflow status to anticipate and prevent delays.
• In SharePoint/Teams (understanding of shared documents and OneDrive) reminders/routing, technical troubleshooting (workflow errors, routing, and access issues)., * Experience performing advanced administrative support, records management, or office coordination duties.
• Experience providing customer service in an office environment.
• Graduation from high school or equivalent.

Additional Considerations

• Experience supporting HR or other specialized administrative programs preferred.
• Experience using system reports or tracking tools to evaluate data accuracy, identify workflow issues, or support program-level decision-making is preferred.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

Elements of the selection process include the screening of application(s); the interviewing of qualified candidate(s), to include pre-employment testing, a presentation and/or a work sample, if applicable; salary negotiation(s) if applicable; a background investigation; and a medical evaluation if applicable. The anticipated duration of the pre-employment process is determined by the successful completion of the above items.

We're more than a law enforcement agency - we're a team of problem-solvers, innovators, and public servants shaping Virginia's future. At VSP, your skills make an impact that reaches every community across the Commonwealth. If you're ready for meaningful work, real growth, and a supportive culture that feels like family, your next career starts here.