Help Desk Representative

Alphanet, Inc.

Round Rock, United States of America

yesterday

Role details

Contract type

Permanent contract

Employment type

Part-time / full-time

Working hours

Regular working hours

Languages

English

Compensation

$ 38K

Round Rock, United States of America

Microsoft Windows

Microsoft Active Directory

Apple Mac Systems

JIRA

Linux

DNS

Virtual Private Networks (VPN)

Network Security

System Center Configuration Manager

Networking Basics

Software Deployment

Wide Area Networks

Software Troubleshooting

Firewalls (Computer Science)

Computer Equipment

User Administration

ServiceNow

Proven experience in technical support or desktop support roles with a strong understanding of computer hardware and operating systems.
Solid knowledge of software troubleshooting techniques across Windows, macOS, and Linux platforms.
Familiarity with computer networking concepts including LAN/WAN, TCP/IP protocols, DNS management, VPNs, firewalls, and network security tools such as Meraki.
Experience with IT support tools like SCCM for software deployment, GPO for policy management, Active Directory for user management, and DNS configuration.
Ability to communicate complex technical information clearly to non-technical users with excellent customer service skills.
Strong analysis skills to diagnose issues efficiently and implement effective solutions swiftly.
Knowledge of help desk ticketing systems such as ServiceNow or Jira is preferred.
Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) are a plus but not required. Join us in delivering exceptional IT support that empowers users daily! This role is perfect for motivated individuals eager to grow their technical expertise while making a meaningful impact through outstanding customer service in a vibrant work environment.