IT Desktop Support Engineer (Dispatch Support/Part Time/Need Based)

• Experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty.
• Hands on experience with ServiceNow.
• Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.
• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites.
• Ability to lift / move computer equipment weighing up to 50Lbs.
• Skilled in desk side support and PC break/fix including basic administration of Windows O/S.

Support will be within business hours and in weekdays (M-F). If anything outside, will be communicated to you.

Compensation: We can pay you in an hourly amount on 1099 for every time you are called to work on-site., * This is a dispatch support / on-need basis position where once there is a ticket raised at the client site, we will inform you at least 24 hours prior for the next on-site visit to troubleshoot and resolve the ticket. Are you comfortable with this requirement ?

• Support will be within business hours and in weekdays (M-F). If anything outside, will be communicated to you. The engineer should have their own laptop to carry while being on-site so you can be connected remotely via support team for instructions/guidelines. Are you comfortable with these requirements ?
• We can pay you in an hourly amount on 1099 for every time you are called to work on-site. What is your expected hourly rate on 1099 ?
• The client office is located in Madison, Wisconsin. The on-site support will be required once needed/called for. Are you comfortable with this requirement ?