IT Support Engineer
Custom Computer Specialists
Independence, United States of America
yesterday
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Shift work Languages
English Experience level
Intermediate Compensation
$ 60KJob location
Independence, United States of America
Tech stack
Microsoft Windows
Azure
Dynamic Host Configuration Protocol
DNS
Issue Tracking Systems
Information Technology Operations
Virtual Private Networks (VPN)
Network Troubleshooting
System Center Configuration Manager
Networking Basics
Azure
Security Software
TCP/IP
Wi-Fi Technology
Software Troubleshooting
Firewalls (Computer Science)
Microsoft InTune
Job description
We're seeking an IT Support Engineer to provide hands-on technical support for end users, systems, and applications. This role is key to maintaining reliable IT operations and delivering a strong customer experience across onsite and remote environments. What You'll Do:
- Provide Tier 1-3 support for devices, software, and systems.
- Troubleshoot hardware, software, and network issues.
- Manage service tickets and meet SLAs.
- Support Microsoft 365, Windows OS, and Azure AD.
- Handle user account setup, onboarding, and offboarding.
- Assist with networking (VPN, Wi-Fi, firewalls).
- Perform system updates, patching, and maintenance.
- Document issues and escalate when needed.
Requirements
- 2-5 years of IT support or help desk experience.
- Strong knowledge of Windows and Microsoft 365.
- Basic networking knowledge (TCP/IP, DNS, DHCP, VPN).
- Experience with ticketing systems and remote tools.
- Strong troubleshooting, communication, and customer service skills.
Nice to Have:
- Experience with Azure, Intune, or SCCM.
- Exposure to cybersecurity tools (MFA, EDR).
- Certifications (CompTIA A+, Network+, Microsoft).
