Ecommerce Jobs - Customer Support, IT Support & Trading Card Grading (Multiple Openings)

• Provide customer support via email, chat, and ecommerce platforms
• Handle order processing, order issues, refunds, and tracking inquiries
• Support ecommerce operations, order fulfillment, and customer experience
• Maintain accurate communication and timely response rates, * Perform trading card grading and evaluation using industry standards
• Assess card condition, centering, edges, and surface quality
• Organize and prepare card submissions for grading services (PSA, SGC, ISA etc.)
• Assist with inventory management and collectibles handling, * Provide IT support, help desk support, and technical troubleshooting onsite
• Maintain hardware, software, and ecommerce system integrations
• Assist with automation, scripting, and development tasks
• Support internal users with system access, errors, and performance issues

• Experience in customer service, call center, or ecommerce support preferred, but not required
• Strong written communication and problem-solving skills
• Ability to multitask in a fast-paced ecommerce environment
• Experience with platforms like Shopify, WhatNot, or similar is a plus, but not required, * Experience with sports cards, TCG, or collectibles grading preferred
• Strong attention to detail and consistency
• Knowledge of grading scales and card condition standards
• Collector background or hobby experience is highly valued, * Experience in IT support, help desk, or technical support roles
• Working knowledge of programming, scripting, or web development preferred
• Familiarity with ecommerce systems, APIs, or integrations is a plus
• Strong troubleshooting and analytical skills

Why Join Our Team

• Opportunity to work in a growing ecommerce business
• Hands-on experience across multiple platforms and technologies
• Fast-paced, team-oriented environment
• Growth potential within ecommerce, IT, and collectibles industries

• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

We are a fast-growing ecommerce and collectibles company specializing in trading cards, online retail, and live selling platforms (including Whatnot). Our brands-JGC, CollectAway, and CollectDirect-operate in a high-volume, fast-paced environment focused on customer experience, collectibles grading, and digital commerce.