Desktop Support Specialist

We are seeking a Desktop Support Specialist to provide comprehensive computing and technical support to CBT students, faculty, and staff. This full-time staff position delivers Tier 1 and Tier 2 support, including issue diagnosis, ticket documentation, resolution, and escalation for CBT-supported products and services., Support includes networks, client/server systems, Windows and Mac PCs, desktop and online education software, peripheral devices, and other IT systems. While the assigned campus is the primary support location, this role also assists other CBT campuses and systems as needed., Other duties may be assigned.

• Configure, support, and maintain environments for Computer Repair and Network Administration programs, including lab setup, computer hardware, and network equipment
• Apply system updates, security patches, and hotfixes to all workstations and servers
• Monitor, maintain, and administer server configurations, network installations, and applications
• Manage Active Directory, including:
• User properties
• Logon scripts
• Organizational Units (OUs) and Group Policy Objects (GPOs)
• Computer accounts and security groups
• Configure and maintain DNS and DHCP
• Support staff using the Anthology system
• Configure and maintain Print Servers, including:
• User account setup for multifunction devices
• Toner supply ordering
• Monthly meter reading submissions
• Configure and maintain Remote Services
• Configure, maintain, and support local NAS and file services
• Manage and maintain:
• DVR environments
• Local VMware infrastructure
• Provide technical support to students, faculty, and staff
• Support and troubleshoot:
• Phone systems
• Student and faculty portal access
• Perform continuous hardware maintenance and upgrades on-site
• Install, configure, and administer:
• Microsoft Office applications
• Windows Servers
• Maintain campus network infrastructure, including:
• Wired LAN and wireless LAN (WLAN)
• Server racks and related equipment
• Network devices such as switches, routers, firewalls, and hubs
• Recommend network infrastructure improvements as needed
• Assist with troubleshooting inter-campus escalated network issues
• Support the Academics Department with classroom software upgrades
• Manage Google Admin/Sync Console for all campuses, including student Gmail accounts
• Perform other duties as assigned

• Associate's Degree in Computer Science or related field, plus 2-3 years of related experience, or an equivalent combination of education and experience
• A+, Network+, and Security+ certifications preferred
• Bilingual (English/Spanish) required
• Strong proficiency with:
• Windows desktop and server operating systems
• Microsoft Office
• Active Directory, DNS, DHCP
• TCP/IP, subnetting
• Switching, routing, NAS/SAN, and virtualization technologies
• Hands-on experience with networking, routing, and switching
• Experience with backup and recovery methodologies
• Ability to configure and set up server hardware
• Experience with firewalls, VPNs, remote implementations, and troubleshooting preferred
• Must be mobile and able to travel between campus locations

Abilities & Personal Characteristics

• Strong interpersonal and teamwork skills
• Excellent organization, prioritization, and multitasking abilities
• Ability to work independently with minimal supervision
• Demonstrates reliability, punctuality, flexibility, and strong time management
• Accountability for follow-up on assigned projects and tasks

Key Competencies

• Customer service orientation and team collaboration
• Attention to detail and accuracy
• Sound judgment and confidentiality
• Clear communication skills
• Information management
• Strong problem-solving abilities

Cultural Values & Accountability

• Demonstrates empathy, patience, and compassion through active listening and constructive feedback
• Assumes positive intent and seeks understanding before judgment
• Communicates clearly and respectfully while avoiding blame
• Maintains a positive attitude with openness to new ideas and change
• Encourages collaboration, innovation, and teamwork across departments and campuses, * Do you have experience with Active Directory?
• Can you travel between campus locations as needed?

Experience:

• Desktop/IT Support: 2 years (Required)

Language:

• English and Spanish fluently (Required)

• 401(k)
• Health insurance
• Paid time off
• Referral program