Systems Engineer II

Server Operating Systems

• Architecting, Installation, configuration and troubleshooting
• Configure file, print and remote access services
• Basic administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup

Enterprise E-mail/Exchange Online

• Required: Exchange Server
• Installation, configuration and troubleshooting of clients, including remote clients

We are looking for a Computer Engineer to join our team and help develop innovative solutions to challenging technical problems. The successful candidate will have a strong background in computer engineering, including experience with hardware, software, networking, and system design. The ideal candidate will be able to work independently and collaboratively and will have excellent problem-solving skills. This is an excellent opportunity for a motivated individual to make a real impact on our organization., * Required: Windows

• Troubleshooting and configuration
• Automating configuration of standard mail and messaging clients including Outlook
• Automating installation configuration, and customization of MS Office Suite applications per customer's preferences
• Solid understanding of and ability to install, configure and test workstation hardware including video cards, NICs, sound cards, hard drives, smart phones and tablets

Datacenter Technologies

• Working Knowledge of Enterprise Backup Systems
• Working Knowledge of High Availability load balancing solutions
• Working Knowledge of Hyper-V, VMware and other virtualization technologies
• Working Knowledge / Certification in Citrix Technologies

Cloud Infrastructure

• Working knowledge of either or both Microsoft Azure
• Working knowledge of M365 components such as Exchange Online, Teams, SharePoint, Intune, Security & Compliance, and ATP

Other Preferred Technical Knowledge

• Solid understanding of and ability to configure TCP/IP subnetting and troubleshooting Internet connectivity
• Experience with and understanding of routers and firewalls
• Experience and understanding of Remote Desktop Services & Citrix
• Understanding of relationship between routers, switches, patch panels and connecting nodes to a network
• Understanding of DNS services
• Understanding of High Availability / Load Balancing solutions
• Understanding of Wireless technologies

Other Considerations

• DAILY time entry accounting for at least 9 hours in the form of Resolution Notes in Service Tickets
• Monthly billing should be at least 75% or more of a typical month of about 170 hours available
• Regular and timely completion of Minimum Documentation Standards for each client
• On-going self-training to preserve professional viability is a must
• The ability to regularly score 10's on the Quality Assurance survey
• Execution and conclusion of projects on-time and/or successful management of client expectations when targets cannot be met
• Good communication with Account Managers and Team Leader with regards to events and changes transpiring at client sites
• Ability to communicate with client at all levels from end users, IT personnel and CxO's and to understand business issues in context of IT issues
• Takes ownership of tasks and follows through to ensure complete resolution
• Takes a personal interest in, and responsibility for, quality of work they perform or are associated with
• Ability to pay close attention to detail while performing technically detailed tasks
• Ability to deal effectively with stressful situations
• Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members
• Ability to provide accurate time estimates for how long a task will take
• Understands that the success of individuals is measured by the success of their teams
• Ability to quickly learn new technologies through the use of self-study materials and intuition
• Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution (i.e. -- Susie can't print)
• Enjoys sharing information, supporting others, and working on a team to achieve team goals

Knowledge, Skills, and Abilities:

• Working knowledge of non-Cisco firewall technologies - SonicWALL, Sophos, Juniper, Fortinet, WatchGuard
• Working knowledge of Microsoft SQL Server
• Working knowledge of wireless technologies Controller vs controllerless, mesh technology, SSID management, signal encryption, dynamic VLAN, RADIUS authentication
• Working knowledge of security fundamentals - endpoint protection, MFA, EDR/XDR, SOC, phishing, threat management

Credentials and Experience:

• Engineer with minimum four years' experience
• Minimum 4 years' experience - Active Directory Support, Microsoft Windows and Windows Server Support, Microsoft Exchange Support
• Minimum 4 years' experience - Cisco Switching/VLAN/Routing/Firewalling Support
• Minimum 4 years' experience - Mobile device support (Android and Apple)
• Minimum 4 years' experience - Server Hardware Technologies (CPU/RAID/SCSI) Support
• Minimum 2 years' experience - Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support
• Have multiple certifications, high skill level. The following certifications are preferred: M365 Certified - Enterprise Administrator Expert/M365 (Security/Messaging/Teams)

• Paid time off
• Parental leave
• Tuition reimbursement