IT Support & ERP/POS Assistant

CESNA, INC.
Schiller Park, United States of America
28 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Junior
Compensation
$ 100K

Job location

Schiller Park, United States of America

Tech stack

JavaScript
Microsoft Excel
Amazon Web Services (AWS)
C Sharp (Programming Language)
Computer Programming
Databases
Linux
Web Development
Python
Network Troubleshooting
NoSQL
Oracle Applications
SQL Databases
TypeScript
React
GIT
Data Management
Web Technologies

Job description

  • We are hiring an IT Support Assistant to focus on ERP and POS system support while providing broader IT assistance across the company. The role includes coordinating with vendors for ERP/POS issue resolution and maintenance, supporting non-IT staff with training and guidance, and handling basic internal IT troubleshooting., * Responsibilities
    • Support the operation and maintenance of the company's ERP system
    • Assist in the adoption and implementation of a new major ERP system
    • Communicate with ERP vendors to help resolve issues and support optimization
    • Create simple user guides and provide basic usage support for sales teams and non-IT staff
    • Manage and support POS systems, working with POS vendors to resolve issues
    • Provide POS usage support for store staff and internal teams
    • Handle internal IT support tasks (account management, basic network and device troubleshooting, etc.)
    • Participate in future projects for website development and internal system improvements

Requirements

  • The ideal candidate will have foundational knowledge of ERP/POS systems, strong communication skills, and a problem-solving mindset. This role also offers opportunities to participate in future website development and internal system improvement projects., * Requirements
    • Basic knowledge and experience with ERP/POS systems
    • Strong communication skills to collaborate effectively with vendors
    • Ability to explain technical processes in a clear and simple way to non-IT staff
    • Basic PC and network troubleshooting skills
    • Problem-solving mindset and collaborative work approach
  • Preferred Technical Skills (not required, but a plus)
    • Programming experience with one or more languages (Python, JavaScript/TypeScript, C#)
    • Basic knowledge of web technologies (HTML/CSS, React experience a plus)
    • Familiarity with databases (SQL, NoSQL)
    • Experience with Git or other version control tools
    • Exposure to Linux or cloud platforms (AWS, Oracle, etc.)
    • Intermediate to advanced Excel skills (data organization and reporting)

Apply for this position