Desktop Support Specialist

The Desktop Support Specialist is a critical member of the Allegro IT team, responsible for providing day-to-day high-quality technical assistance and support to our on-site and remote global workforce. This role focuses on ensuring that our employees have the functional and reliable technology they need to drive "Innovation with Purpose." You will be the first line of defense for hardware and software issues, providing service to your internal colleagues.

What You Will Do

Provide Tier 1 and Tier 2 on-site support for Windows laptops and desktops, mobile devices, and peripherals. Diagnose and resolve hardware, software, and connectivity issues.

• Execute the hardware setup and software provisioning for new hires, ensuring a seamless "Day 1" experience.
• Manage the deployment, tracking, and decommissioning of IT assets.
• Assist with the installation and troubleshooting of core enterprise applications, including Microsoft Office 365, Teams, and specialized engineering tools.
• Utilize our IT Ticketing system (Jira Service Desk) to document, track, and resolve employee requests in a timely manner, adhering to established SLAs.
• Work closely with the Network and Systems Engineering teams to escalate complex issues and participate in site-wide infrastructure upgrades or deployments.
• Maintain and update the internal IT knowledge base to empower employees with self-service solutions.
• Lift/move heavy objects (desktops, printers, etc.) as required.
• Work and communicate with globally dispersed IT team members, end-users, and the executive team in a transparent manner.

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• 2-5 years of experience in a technical support or help desk role within a corporate environment.
• Good customer service skills with the ability to communicate highly technical information to both technical and non-technical personnel.
• Deep knowledge of Windows 10/11 and Microsoft 365 suite.
• Experience with Active Directory, Azure AD, and endpoint management tools (e.g., Intune, SCCM).
• PowerShell or other scripting language or a willingness to learn.
• Hardware knowledge down to the component level, including installation of new hardware.
• Familiarity with remote support tools and VPN troubleshooting.
• Basic networking configuration and troubleshooting knowledge.
• Exceptional communication and interpersonal skills. A "One Allegro" mindset-collaborative, patient, and dedicated to solving problems with a sense of urgency.

Preferred Qualifications

• CompTIA A+, Network+, or Microsoft Modern Desktop Administrator certifications.

The Allegro team is united by a clear purpose-advancing technologies that make the world safer, more efficient, and more sustainable. With over 30 years of experience in semiconductor innovation, we bring that purpose to life across every part of the business-from breakthrough product development and customer success to how we show up for each other and the communities we serve., Why Allegro? Join Allegro and become part of a team where your contributions truly matter. We foster a culture of Real Innovation, empowering you to push boundaries, develop cutting-edge solutions, and drive continuous improvement. Your work will create a Real Impact by solving complex real-world challenges that fuel our success and shape the future of technology. You'll experience Real Connection, collaborating with talented colleagues around the globe in an environment built on trust, respect, and a shared purpose. Join us-and help build what's next. At Allegro, we are committed to providing a harassment-free environment of mutual respect to fuel innovation through inclusive thought collaboration. Allegro is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, parental status, or any other basis covered by appropriate law. Allegro makes hiring decisions based solely on qualifications, merit, and business needs at the time.