UX Designer
Role details
Job location
Tech stack
Job description
- Act as a core owner of UX across ETB's full product suite, partnering closely with Product and Engineering to deliver cohesive, scalable design solutions aligned with business goals and technical constraints
- Collaborate day-to-day with Product Managers and Engineering leads to translate complex requirements into intuitive, user-centered experiences across multiple tools and platforms
- Plan and conduct end-to-end user research-including interviews, discovery sessions, and workflow analysis-to deeply understand customer needs, behaviors, goals, and pain points
- Create and maintain user journeys, task flows, interaction models, and information architecture that support consistency across ETB's integrated product ecosystem
- Design clear, usable, and accessible interfaces across all ETB products, balancing usability, efficiency, and visual clarity for technical and non-technical users
- Plan, run, and synthesize usability tests and validation activities, iterating on designs based on qualitative and quantitative feedback
- Own UX outcomes by supporting the evaluation of design improvements using metrics such as product adoption, activation, usability, and customer satisfaction
- Contribute to and help evolve ETB's UX standards, patterns, and best practices as part of a lean, high-impact small and mighty UX team of two.
Requirements
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Seasoned UX practitioner with strong end-to-end experience owning UX across complex, multi-product SaaS platforms, from discovery and research through design, validation, and iteration
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Demonstrated self-starter mentality with the ability to work independently, take control of UX initiatives, and drive work forward in a lean environment with minimal oversight
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Strong sense of ownership and accountability, with comfort making decisions, prioritizing work, and advocating for users while balancing product, technical, and business needs
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Deep understanding of user-centered and human-centered design principles, with the ability to apply them pragmatically in real-world, production environments
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Strong knowledge of core SaaS UX patterns, including onboarding, dashboards, workflows, feature discovery, permissions and multi-role user experiences
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Proficiency with UX design and prototyping tools, including Figma (primary), and familiarity with tools such as Jira, Scribe, Loop and Notion.
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Ability to collaborate effectively with engineering teams, with working familiarity across ETB's technology stack, including:
- TypeScript
- C# and object-oriented programming concepts
- MS SQL
- REST APIs
- Microsoft Azure-based applications and services
- Comfortable designing within and contributing to design systems, accessibility standards, and reusable interaction patterns across multiple products
- Strong communication and collaboration skills, with the ability to clearly articulate design rationale to Product, Engineering, and business stakeholders, * Bachelor's degree in Computer Science, UX Design, Design Strategy, or a related field, * Minimum of 5+ years of UX or product design experience, ideally within SaaS or complex software products.