IT Support Technician

CMIT Solutions is seeking a reliable and customer-focused IT Support Technician to support managed service clients and ensure high-quality service delivery.

This role is responsible for troubleshooting day-to-day technical issues, supporting Microsoft environments, monitoring systems, and maintaining clear documentation. The ideal candidate is hands-on, organized, and able to communicate effectively with end users., * Respond to support tickets in a timely and professional manner

• Troubleshoot and resolve issues related to: Windows desktops and laptops; Printers and peripherals; Microsoft 365; and Basic networking
• Monitor alerts and respond to issues through RMM tools
• Set up and configure workstations, applications, and user accounts
• Provide remote support using standard remote access tools
• Document all work clearly within the PSA system
• Escalate more complex issues as needed
• Assist with onboarding new clients and device deployments

Additional Responsibilities

• Assist with Active Directory and Microsoft 365 administration
• Support VPN connectivity and basic network troubleshooting
• Assist with patching and endpoint security tools
• Identify recurring issues and contribute to proactive improvements

• 1-2+ years of IT support experience (or equivalent hands-on experience)
• Strong troubleshooting and problem-solving skills
• Basic knowledge of Windows, Microsoft 365, and networking concepts
• Strong communication and customer service skills

Preferred Qualifications

• Familiarity with tools such as Autotask, ConnectWise, or Datto RMM
• Basic experience with Active Directory or Entra ID
• CompTIA A+, Network+, or similar certifications, * Do you have hands-on experience with Microsoft 365 administration (user management, licensing, or troubleshooting)?
• Do you have experience with Microsoft Intune or other endpoint management tools?
• Do you have experience with Entra ID (Azure AD) or identity and access management (IAM)?
• Have you performed user onboarding/offboarding (account creation, permissions, email setup)?
• Do you have hands-on experience configuring or troubleshooting VPNs?
• Do you have experience with endpoint protection or EDR tools (e.g., SentinelOne, CrowdStrike, Defender)?
• Have you used a ticketing system (e.g., ConnectWise, Autotask, ServiceNow)?

Education:

• High school or equivalent (Required)

Experience:

• IT: 1 year (Required)

License/Certification:

• CompTIA A+ (Preferred)
• CompTIA Network+ (Preferred)

• Flexible schedule, * Day Shift (Preferred)
• Night Shift (Preferred)

CMIT Solutions delivers managed IT services, cybersecurity, and technology consulting to businesses across multiple industries. The company focuses on providing responsive, proactive, and secure technology solutions that help clients operate efficiently and safely.