Help Desk Supervisor

We're looking for a reliable, service-driven IT Support Supervisor to support day-to-day technology needs across multiple locations as well as supervise employees in multiple locations. You'll troubleshoot issues, support users, and help keep operations running smoothly.

• Hands-on IT experience
• Growth opportunity

About the Role

You will provide frontline IT support, ensuring employees have the tools needed to stay productive. This role combines help desk support, system administration, and troubleshooting., * Provide IT support for users, devices, and printers

• Resolve help desk tickets
• Set up users and workstations
• Support Windows systems and networking
• Assist with Microsoft 365
• Maintain IT inventory
• Escalate complex issues, Join our dynamic IT support team as a Help Desk Supervisor, where you will lead and oversee the help desk operations to ensure seamless technical support for all users. This role is vital in maintaining efficient IT service delivery, troubleshooting complex issues, and fostering a customer-centric environment. You will coordinate support activities, mentor team members, and implement best practices to enhance overall service quality. If you thrive in fast-paced environments and possess strong leadership and technical skills, this is your opportunity to make a significant impact.

• 2-4 years IT support
• Windows and hardware troubleshooting
• Basic networking knowledge
• Active Directory / M365 admin
• Strong communication skills, * Proven experience in IT support roles with a focus on help desk or desktop support functions.
• Strong knowledge of operating systems including Windows (Windows Server), macOS, and Linux environments.
• Hands-on experience with software troubleshooting across various applications such as Microsoft Office suite.
• Familiarity with network administration concepts including LAN setup, TCP/IP configuration, DNS management, VPNs, firewalls, and Cisco Meraki solutions.
• Experience managing computer hardware components and mobile devices within an enterprise setting.
• Proficiency in using remote management tools like SCCM for software deployment and GPO for policy enforcement.
• Excellent analysis skills to diagnose issues efficiently and implement effective solutions promptly.
• Strong communication skills with the ability to lead a team effectively while providing exceptional customer service to end-users. Join us as a Help Desk Supervisor where your leadership will drive exceptional IT support experiences! We are committed to fostering an inclusive environment that values innovation, teamwork, and continuous growth-empowering you to excel in your career while supporting our organization's technological excellence.

Why This Role Matters

This position plays a key role in keeping teams connected and minimizing downtime. Your work helps employees stay productive, supports production continuity, and contributes to a dependable and responsive technology environment. This is an excellent opportunity for an IT professional who enjoys hands-on problem solving and wants to continue building real-world technical experience.

401(k), Health insurance, Paid time off, Vision insurance, Health savings account, Dental insurance, Life insurance, Flexible schedule, * 401(k)

• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance