IT Analyst, 2

Nextworld is looking for an IT Analyst 2 to join our shared services IT team, based out of the Overland Park, KS office. In this role, you will support both Nextworld and Cloud Inventory - serving as a senior technical resource for end users across both organizations while taking on greater ownership of system administration, infrastructure reliability, and continuous improvement initiatives.

The IT Analyst 2 is a step up in independence, complexity, and scope from the Analyst 1 role. You will move beyond reactive support to proactively identify gaps, drive process improvements, contribute to IT strategy, and mentor junior team members. If you thrive on ownership, operate well with ambiguity, and want to shape how IT runs across two fast-moving software companies, this is your role.

What You Will Do

System Administration & Advanced Support (50%)

• Administer, monitor, and optimize hardware, software, network systems, and cloud infrastructure across both business units
• Serve as an escalation point for complex technical issues that require deeper analysis and judgment to resolve
• Lead root cause analysis on recurring incidents and implement permanent fixes rather than workarounds
• Manage system patching, updates, and backups with a proactive posture toward availability and security

Technology Analysis & Process Improvement (20%)

• Evaluate existing IT systems and workflows to identify inefficiencies and recommend scalable solutions
• Research, pilot, and implement new tools and technologies that support organizational growth and operational goals
• Develop and maintain IT standards, playbooks, and runbooks that improve consistency and reduce tribal knowledge
• Contribute to IT roadmap discussions, bringing practical perspective on what is working, what is not, and what is next

Security & Compliance (15%)

• Own and maintain IT security controls, including identity and access management, endpoint protection, and network security
• Lead or support internal audits, risk assessments, and compliance reviews across both organizations
• Monitor for security incidents and take appropriate action; escalate as needed with clear documentation
• Ensure systems and processes remain compliant with applicable data protection policies and regulatory requirements

Collaboration, Mentorship & Documentation (10%)

• Partner with business unit stakeholders to understand operational needs and translate them into IT solutions
• Mentor and support junior IT team members, providing guidance on troubleshooting approaches and best practices
• Produce high-quality documentation for system configurations, procedures, and architectural decisions
• Lead training and onboarding sessions for employees across both organizations

Project Leadership (5%)

• Lead or co-lead IT projects, including infrastructure upgrades, system migrations, and cross-functional implementations
• Manage vendor relationships, coordinate procurement, and hold third parties accountable for deliverables and SLAs
• Track project scope, risks, and outcomes; communicate status clearly to stakeholders and leadership

• Bachelor's degree in Information Technology or related field, OR relevant technical certifications with 3+ years of IT experience
• Demonstrated experience administering and troubleshooting enterprise IT environments, including endpoints, networking, identity management, and cloud platforms
• Strong analytical and problem-solving skills - you look for root causes, not just quick fixes
• Ability to manage multiple priorities independently, with a bias toward action and completion
• Excellent verbal and written communication skills; able to translate technical concepts for non-technical audiences
• Experience working in a multi-entity or shared services environment is a plus
• Familiarity with IT security frameworks and compliance requirements (e.g., SOC 2, NIST, HIPAA) preferred
• A customer-first orientation and the professionalism to represent IT well under pressure

IT at Nextworld operates as a shared services function - our IT team directly supports two business units: Nextworld and Cloud Inventory. This role is based in the Overland Park, KS office and serves both organizations, giving you broad exposure across two distinct but complementary software businesses. Nextworld Nextworld helps companies solve messy, manual back-office workflows in weeks, not years. We work with growth-stage and mid-market businesses that are feeling the strain of Shadow ERP: spreadsheets, workarounds, disconnected systems, IT backlogs, and critical processes that live in people's heads instead of governed systems. Our approach is simple: start with one painful problem, deliver a quick win fast, prove value, and grow from there. We help customers build what is missing, extend what they already have, and automate tedious work with AI - all without ripping out the ERP and systems they depend on. Cloud Inventory Cloud Inventory mobile-first applications empower organizations with real-time inventory visibility at all points in the supply chain, from the warehouse to the field. Based in Kansas City, our global team has the supply chain knowledge and mobile-first development expertise to deliver solutions that solve today's business challenges., At Nextworld, culture is not wallpaper. We believe great teams are built on trust, honest communication, accountability, professionalism, realistic expectations, and a shared commitment to quality and customer satisfaction. We want people who care deeply, challenge respectfully, own their commitments, and define success by the team rather than the individual. We are building a company for people who want to do meaningful work, help customers win, and be part of a team that values both excellence and integrity. If your best work happens when you are trusted, challenged, supported, and expected to deliver, you will fit well here., Nextworld offers a comprehensive benefits package, including: * Medical: Three plan options (HSA, PPO, and Surest) through UnitedHealthcare. Nextworld covers 100% of employee-only HSA plan premiums and contributes $2,000/year to your HSA. * Dental: Two plan options (Base and Enhanced) through Principal. Nextworld covers 100% of employee-only Base plan premiums. * Vision: Coverage through Principal (VSP network). Nextworld covers 100% of employee-only premiums. * Flexible Spending Accounts (FSA): Medical FSA, Dependent Care FSA (up to $7,500), and Limited Purpose FSA available through Rocky Mountain Reserve. * Health Savings Account (HSA): Available with HSA medical plan enrollment. 2026 contribution limits: $4,400 (individual) / $8,750 (family). * Short-Term Disability: Company-paid; 60% of base earnings, up to $2,500/week, for up to 12 weeks. * Long-Term Disability: Company-paid; 60% of base earnings, up to $10,000/month, through Social Security Normal Retirement Age. * Basic Life & AD&D: $50,000 policy at no cost to the team member. * Voluntary Life Insurance: Additional coverage available for team member, spouse, and children. * Hospital Indemnity Insurance: Voluntary plan paying cash benefits for hospital stays. * Critical Illness Insurance: Voluntary coverage including hospitalization from infectious diseases. * Accident Insurance: Voluntary plan paying flat-dollar benefits for covered accidental injuries. * 401(k): Nextworld matches up to 4% of gross compensation each pay period. Pre-tax and Roth options available through Fidelity. 2026 IRS limit: $24,500 (plus catch-up contributions for eligible team members). * Employee Assistance Program (EAP): 3 free counseling sessions per issue per year, plus work-life services, through ComPsych - 100% confidential and free to team members and dependents. * Pet Insurance: Voluntary coverage through Nationwide. * Paid Sick and Safe Time (PSST): In accordance with Colorado law and Nextworld policy. * Flexible Vacation Time (FVT): Non-accrual flexible vacation time - take the time you need to rest and recharge. Notice to Colorado Applicants In accordance with the Colorado Equal Pay for Equal Work Act (EPEWA), the compensation range and benefits for this role are disclosed above. Nextworld is committed to pay equity and transparency.