IT Support Technician

Join HPC Foods, Ltd. as an IT Support Technician and become the backbone of our technology operations! In this role, you'll set up computer workstations, deliver essential technical support to ensure our IT infrastructure runs smoothly, troubleshoot software and hardware issues promptly, and assist users across various platforms. Your proactive approach will help maintain optimal computer performance, network stability, and user satisfaction. This position is a fantastic opportunity to develop your skills while making a tangible impact on daily business operations., * Provide comprehensive technical support to end-users via phone, and on-site visits, ensuring quick resolution of issues related to hardware, software, and network systems.

• Troubleshoot and resolve software problems across multiple operating systems ensuring minimal downtime.
• Manage computer hardware components such as desktops, laptops, mobile devices, printers, and peripherals to optimize performance and reliability.
• Assist in configuring and maintaining computer networks including LAN (Local Area Network), WAN (Wide Area Network), VPN (Virtual Private Network), DNS (Domain Name System), TCP/IP protocols, firewalls, and network security tools.
• Support the management of IT infrastructure such as Active Directory, and Windows Server environments.
• Monitor and maintain IT security measures including firewall configurations, VPN access controls, and antivirus solutions to safeguard company data.
• Track issues, document resolutions, and generate reports for continuous improvement.
• Assist with the setup and support of mobile devices and operating systems to enhance user productivity across platforms.

• Proven experience providing technical support in a fast-paced environment with a strong customer service orientation.
• Hands-on troubleshooting skills with software applications including Microsoft Office suite and enterprise tools such as Microsoft Windows Server environments.
• Solid understanding of computer networking concepts including TCP/IP protocols, LAN/WAN configurations, DNS management, DHCP setup, VPNs, firewalls (e.g., Meraki), and network security best practices.
• Familiarity with computer hardware maintenance and upgrades for desktops, laptops, printers, and mobile devices.
• Experience working with help desk ticketing systems like ServiceNow or Jira for issue tracking and resolution documentation.
• Knowledge of operating systems including Windows (Windows 10/11/Server), macOS, Linux distributions; ability to perform OS installations and updates.
• Strong analysis skills to diagnose complex technical issues quickly while communicating solutions clearly to users of varying technical backgrounds.
• Ability to work independently or collaboratively within a team environment while managing multiple priorities effectively.

Embark on this exciting journey with us where your technical expertise will empower users daily! We're committed to fostering a supportive environment that values your growth-apply now to be part of our team!

Referral program, 401(k), Health insurance, 401(k) matching, Paid time off, Vision insurance, Dental insurance, Life insurance, * 401(k)

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance