Desktop Support Technician

· Provide direct Face-to-Face world class end user support experience with an emphasis on quality resolutions

· Help improve end user's productivity by completing triage, offering advice, teaching and developing solutions to common challenges with office products and capabilities

· Provide hardware break/fix support and warranty support for current desktop, laptop, tablets and workstation devices

· Provide operating system and application support to diagnose and resolve unique, non-recurring problems

· Reimage systems as required

· Identifies potential escalations and proactively alerts management as needed.

· Partners, as required, with other IT teams as appropriate to ensure problem resolution is obtained and, if necessary, root cause is identified

· Recommend and/or performs upgrades on systems

· Work with procurement staff to purchase hardware and software

· Complete installation and testing of computers and peripherals within established standards and guidelines

· Provide basic support for mobile devices and printers

· Provide primary support to executive users

· Provide equipment move services

· Ensures configuration and inventory management database entries are complete and accurate

· Provides time / resource estimates for assigned tasks including time tracking activities

· Local travel as needed

· Perform other duties as assigned

· Must possess a professional demeanor and strong customer service/consulting/training skills

· Experience troubleshooting/repairing desktop and laptop hardware in the field or in a related area

· Basic understanding of networks, Intel servers and telecoms

· Strong Break / Fix skills Desktops, Workstations, Notebooks, and Dell tablets

· Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint)

· Strong Microsoft operating system troubleshooting skills

· Strong macOS operating system (Big Sur & above) troubleshooting skills

· Strong problem solving and critical thinking skills

· Strong written and verbal communication skills

· Must be self-motivated and the ability to work independently with minimal supervision

· Must have excellent time management skills

· Must be detail and process oriented

· Ability to walk long distances across large facilities

· Must be able to pass a background security check

· Valid driver's license and reliable transportation

What will make a candidate stand out

· Experience with ticketing systems (Service Now, Smart IT, IT connect etc.)

· Experience working with executives

· Certifications: Hardware such as A+ or equivalent, Microsoft - MCSA Windows 7, 8 or 10, Network such as CCNA or CCNP

· Experience performing remote control of PCs and video conferencing knowledge

· SCCM experience

AD&D insurance, 401(k), Health insurance, Paid time off, Vision insurance, Dental insurance, Employee assistance program, Disability insurance, A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Pay: $42,000.00 - $68,000.00 per year, * 401(k)

• Dental insurance