IT Manager

The IT Manager is responsible for leading day-to-day technology operations, supporting firm users, maintaining infrastructure, and ensuring secure, reliable systems that support accounting, tax, audit, and advisory operations., * Oversee the firm's IT infrastructure, help desk, endpoint management, identity systems, and vendor relationships.

• Administer and support Active Directory in a hybrid environment, including Microsoft Entra ID, Entra Connect, and related Azure services.
• Manage ITSM workflows, service requests, incident response, asset tracking, and change management processes.
• Administer RMM tooling to monitor endpoints, automate patching, deploy software, and support remote troubleshooting.
• Support cloud-based solutions such as Microsoft 365, SharePoint, OneDrive, Teams, and other SaaS applications commonly used in professional services environments.
• Support accounting and tax platforms used by the firm, including tax, audit, document management, time/billing, workflow, and related practice management applications.
• Lead security, backup, disaster recovery, and business continuity efforts to reduce operational risk.
• Work with leadership, vendors, and business teams to plan upgrades, evaluate solutions, and improve efficiency., terms "our firm" and "we" and "us" and terms of similar import, denote the alternative practice structure conducted by Rosenberg Rich Baker Berman, P.A. and RRBB Advisors, LLC.

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience.
• At least 7 or more years of experience in a technology-based role.
• Experience in an accounting firm, CPA firm, or professional services environment.
• Strong hands-on experience with Active Directory in a hybrid environment.
• Experience with Microsoft Entra ID and other Azure services.
• Demonstrated experience with an ITSM platform and an RMM platform.
• Proven ability to support common accounting industry applications and cloud-based platforms.
• Strong troubleshooting, documentation, and end-user support skills.
• Experience with cybersecurity practices, including access control, MFA, endpoint protection, and vulnerability, * Prior experience supporting tax, audit, and document management systems used in accounting firms.
• Experience with Microsoft 365 administration, Intune, Exchange Online, SharePoint, and Teams.
• Familiarity with cloud identity governance, lifecycle management, and conditional access.
• Experience with backup, disaster recovery, and retention policy design.
• Exposure to project management, vendor management, and technology budgeting.
• Experience with compliance-driven environments, including confidentiality and data protection requirements.
• Ability to train users, create documentation, and improve support processes.

Posting Language

"Candidates must have deep experience supporting hybrid Microsoft environments, Microsoft Entra ID, Azure services, ITSM/RMM platforms, and cloud-based accounting technologies. Experience in a CPA or accounting firm environment is strongly preferred. This role requires a proactive leader who can manage infrastructure, improve service delivery, and support a fast-paced and growing professional services organization."

"RRBB," an independent member of the Crete Professionals Alliance, is the brand name under which Rosenberg Rich Baker Berman, P.A. and RRBB Advisors, LLC (including subsidiary entities) provide professional services. Rosenberg Rich Baker Berman, P.A. and RRBB Advisors, LLC (and its subsidiary entities) practice as an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations, and professional standards. Rosenberg Rich Baker Berman, P.A. is a licensed independent CPA firm that provides attest services to its clients, and RRBB Advisors, LLC (and its subsidiary entities) provide tax and business consulting services to their clients. RRBB Advisors, LLC (including subsidiary entities) and Crete Professionals Alliance are not licensed CPA firms. The entities falling under the RRBB brand are independently owned and are not liable for the services provided by any other entity providing the services under the RRBB brand. Our use of the