Business Systems & Operations Manager

Do you thrive on optimizing systems, streamlining workflows, and turning complexity into clarity? Are you energized by building scalable processes that support both daily operations and long-term growth? Join the BlueLion team as our Business Systems & Operations Manager and make a meaningful impact on how we work., * Own and optimize core business systems, including Salesforce, Microsoft SharePoint, QuickBooks, and RingCentral, ensuring performance, adoption, and scalability

• Design, implement, and continuously improve workflows and processes to increase efficiency and consistency across the organization
• Develop and maintain dashboards, reporting, and data integrity to provide actionable insights which support decision-making
• Lead system onboarding, training, and documentation to ensure team members are confident and effective in using internal tools
• Manage system administration, user access, and vendor coordination to support a seamless and secure technology environment
• Identify operational gaps and proactively implement solutions that enhance productivity, service delivery, and cross-functional alignment
• Support business operations by maintaining systems tied to client delivery, billing, compliance, and internal initiatives

3-6+ years of experience in operations or systems administration Hands-on experience with Salesforce (administration, reporting, and workflow automation) Analytical problem-solver with a proactive, solutions-oriented and process improvement mindset Self-starter who takes ownership, builds structure from ambiguity, and translates business needs into scalable system solutions Highly organized with exceptional attention to detail and consistent follow-through Able to manage multiple systems and priorities in a fast-paced environment Strong communicator who collaborates effectively across teams and stakeholders Skilled at training and supporting teams to confidently use systems and tools

Experienced with various business systems. SharePoint, QuickBooks, and/or RingCentral preferred.

If you're a proactive, systems-minded problem solver who enjoys creating structure from ambiguity and enabling teams to do their best work, we want to meet you! Come be part of a dynamic, driven, and supportive team that gives back. Apply today!

A note about our remote work:

Although we are a remote company, employees must reside in Maine, Massachusetts or New Hampshire and are expected to attend companywide connection days at least four times per year and based on requests.

Continuing education credits, Professional development assistance, Pet insurance, 401(k), Health insurance, 401(k) matching, Paid time off, Vision insurance, Medical, Dental & Vision Insurance HSA & FSA Options $40/month AFLAC Contribution Employee Assistance Program Pet Insurance (because they're family too)

Financial Security

SIMPLE IRA with 3% Company Match

Time to Recharge

Paid Time Off Paid Holidays Volunteer Time Off

Growth & Development

Professional Development Support CEU Reimbursement In-Person Co-Working Days for Collaboration & Connection Twice a year BlueLion Pride Team Days (celebrating our success and each other)

Our Values:

• Balanced | We want to be balanced in everything we do, from work/life balance to providing balance back into the businesses we work with by handling their HR needs.
• Community | Giving back to our community is important. Small businesses are an integral part of a community's ecosystem. We pledge 1% of our services, profit, and time to our community to stay integrated with those that help make our environment a better place.
• Personality | Each member of our team is AUTHENTIC to who we are and how we interact with our clients and partners. We understand people are inherently who they are and we meet them there to accomplish their goals.
• Real | Life is full of CONFLICT and we are not afraid. We understand people and business is difficult and we face issues and controversy head on.
• Integrity | We pride ourselves on being honest and using our best judgment to manage issues with MORAL COMPASS. We do what is right even when it is not easy.
• Different | We know when most people hear "HR" it is often followed by an eye roll, or a groan. We get it… but we are different. We are FUN and FEARLESS, and we use these qualities to make HR work for everyone.
• Experience | Our team members combined have nearly 100 years' experience in HR and Operations, with backgrounds in a multitude of industries, which gives us the CONFIDENCE to handle any issues that can arise in a business. Trust us - we have seen and heard it all.

Pay: $33.00 - $36.25 per hour, * 401(k)

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Vision insurance

BlueLion, LLC is a women-owned HR consulting firm based in New Hampshire that partners with small to mid-sized businesses across New England to deliver onsite and fully outsourced human resources support, HR project completion, and HR gap coverage. As a proud Pledge 1% Partner, BlueLion specializes in payroll, benefits administration, compliance, and strategic HR solutions while giving back to their community.