Level II IT Generalist

Reporting directly to our CEO, our new IT Support Specialist will be joining our amazing team of 8 talented IT professionals, in our BRAND NEW office located in Fall River, MA.

For our innovative company, this is a critical role. Our IT Support Specialist will be responsible to provide hands-on and remote support to our clients, covering a broad range of IT functions. You'll work directly with clients to resolve issues, manage networks, and support their business goals. This role requires travel to client sites to provide in-person support, and working from our office in a collaborative manner with the team., * Technical Support: Provide remote and onsite support across hardware, software, and networking, tackling a variety of technical issues with a client-first approach.

• Network & Systems Management: Monitor and manage client networks, ensuring security and optimal performance, and perform installations and configurations for desktops, servers, and networking equipment.
• Project Support: Assist with implementing new technologies for clients, adapting to evolving IT environments.
• Documentation: Document all support activities and solutions in our ticketing system for accurate tracking and future reference.
• Collaboration: Work closely with team members and clients to deliver exceptional, well-rounded IT solutions.

• Experienced Level 2 (or higher) IT Support Specialist: You have a track record in MSP roles where you tackled a variety of tasks, not just specialized functions. You understand RMM tools, ticketing systems, and the broader MSP environment.
• Technical Proficiency: Strong in Windows and macOS, network administration, and cloud services (Microsoft 365, Azure, AWS). Relevant certifications like CompTIA A+, Network+, or MCP are a plus.
• Problem Solver: Able to think on your feet, communicate clearly, and manage tasks independently.
• On-Call Rotation
• Travel: Most travel will be within MA, CT, and RI. A company vehicle is available.
• Able to lift up to 50 pounds and crawl into small spaces to adjust or change IT equipment

· Commitment to integrity, excellence, and the highest standards of ethics

· Must have a valid drivers license, be able to pass a drug test and criminal background check, * Level II IT Support: 3 years (Required)

• Working for an Managed Service Provider: 2 years (Preferred)
• Windows, macOS, Microsoft 365, Azure, AWS: 2 years (Required)
• Migrating Active Directory to a new server: 1 year (Required)
• configuring and deploying servers: 2 years (Required)
• Decommissioning old servers: 1 year (Required)
• configuring firewalls or access points: 1 year (Required)

Professional development assistance, 401(k), Health insurance, 401(k) matching, Paid time off, Dental insurance, Generous Salary Based on Experience

$60K - $85K

Benefits Package, which includes: two weeks vacation, 4 personal days, 5 days sick time, health, dental, 401K.

What Else, * 401(k) matching

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance

Looking to make a greater impact on the success of a company, be recognized for your IT talent, and report directly to the top? Looking for that Small, Personal, Employee-Centric Company with a Non-Corporate feel? We just may be the place for you! We are also NOT a "grind-away-your-life away" company, and our culture is not "corporate" in nature. Come enjoy the charm of working for a family-owned Managed Services IT Company, with a great reputation for innovation and top-notch service. After more than 20 years in business, we are a well-run, well respected local IT services company led by our dedicated Founder. But more than that, we are a place where our people matter. Where career advancement, work-life balance, and job satisfaction matter. Our Founder is experienced, progressive, and someone who genuinely cares about people - our employees and our clients! We are also a group of highly experienced forward-thinking IT professionals who are authentic, collaborative, smart, and who genuinely like working together! But, The Proof is in the Numbers… The majority of our employees have been working with us for more than 10 years!