IT Specialist

Provides technical support and maintenance for the organization's information systems, hardware, and software in a behavioral health setting. Ensures reliable system performance, supports clinical and administrative staff, and maintains strict compliance with HIPAA and other healthcare regulations., Installs, configures, and maintains computers, printers, and other IT equipment.

• Assists in maintaining system uptime and performance to minimize disruptions.

• Monitors systems for security issues and supports implementation of security measures.

• Maintains inventory of IT equipment, including tracking warranties, licenses, and service agreements.

• Supports electronic medical records system, shared drives, and other organizational systems.

• Ensures the privacy, security, and integrity of OBHAW data in accordance with HIPAA requirements.

• Assists with onboarding/offboarding of employees, including account setup and access management.

• Provides recommendations for equipment upgrades and replacements.

• Documents issues, resolutions, and system configurations.

• Stays current on technology trends, tools, and compliance requirements.

• Attends meetings and participates in training as required.

• Excellent written and verbal communication skills with strong focus on providing excellent customer service.
• Strong ability to prioritize and manage multiple projects simultaneously.
• Excellent organizational and time management skills.
• Ability to manage sensitive and confidential information.
• Excellent problem-solving skills.
• Proficient with Microsoft Office Suite (Office 365) and general office equipment. Ability to quickly learn job-related software.
• Knowledgeable in AI and current software tools.
• Strong critical thinking skills with attention to detail.
• Ability to travel to the office daily, or as required by the supervisor.
• CPR, First Aid, Handle with Care, and Verbal De-escalation are not required for this position., * Associate or bachelor's degree in computer science, information technology, or similar field required.
• 1-3 years of IT support or help desk experience preferred.
• IT certifications preferred.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must have the ability to use a computer as required. Must be able to communicate with others in an understandable manner. Must be able to operate standard office equipment and move equipment weighing up to 50 lbs. Must be able to position self in order to perform maintenance and/or install equipment, including under desks. Occasional exposure to outdoor weather. Regular attendance at work is a requirement of this position. Able to travel within the five-county catchment area and to conferences/training as required.

Loan repayment program, Health insurance, 401(k) matching, Paid time off, Vision insurance, Dental insurance, Paid holidays, Opportunities for advancement, * Competitive salary.

• Opportunities for professional development and career advancement within a mission-driven organization.
• A collaborative and inclusive work culture that values innovation, creativity, and a shared commitment to making a difference.

Join us today in our mission to create lasting change!, * Health insurance

• Dental insurance
• Vision insurance
• Loan repayment for qualified candidates
• Paid time off
• Paid holidays
• 401k retirement plan with employer match
• Professional development opportunities

Named 2025 Organization of the Year by the Greater Hot Springs Chamber of Commerce, we are looking to add people to our team with a passion for making a difference. We are seeking an exceptional IT Specialist to join our 501(c)(3) nonprofit organization dedicated to transforming lives and creating positive change in our community. Ouachita Behavioral Health and Wellness (OBHAW) is the oldest nonprofit mental health organization in the area, and we are dedicated to transforming lives and creating positive change in our community. Our team members work together to create a collaborative, empowering environment where individuals are able to heal and find hope. We are a values-driven organization and believe that these values should guide us: Openness - Balance - Honesty & Integrity - Accountability - Work Together.