Technical Support Analyst I

This is an administrative and technical position assisting in the implementation and maintenance of personal computers, peripherals, desktops and phones and providing application and technical support. The employee is responsible for assignments in the IT support queue and assisting senior IT staff with various tasks. The employee provides support for the City's established facilities through maintenance of PC-based hardware and software resources and serves as back-up system operator in providing support. The employee also provides initial technical support to the City's systems user base. The employee works under the direction of the Technology Director and other administrators within the Technology Department., * Configures and installs personal computers, peripherals and phones to City standards.

• Analyzes user requests and develops reports to support business needs.
• Provides basic operations and backup to the computer system.
• Maintains technical procedures and storage room in a manner to support the implementation of equipment.
• Utilizes support ticketing software.
• Responsible for the general assignments of support requests, communication and escalation of support requests and associated tickets.
• Responsible for the appropriate disposal of computer equipment in consultation with the Technology Director.
• Interfaces with vendors for equipment repair and software support.
• Participates in the development and modification of Technology projects.
• Resolves communication problems as needed.
• Promotes courtesy and professionalism throughout the City of Huntington.
• Other duties as assigned.

• Graduation from an accredited college or university with an associate degree in computer science; minimum of two (2) years of experience in desktop/network support; or any equivalent combination of education and experience.
• Valid driver's license from state in which employee resides., * Knowledge of computer operations (hardware and software) on Windows based computer systems.
• Knowledge of the capabilities and requirements of information technology equipment.
• Basic knowledge of networking and security.
• Working knowledge of Microsoft applications and the Internet.
• Skill in the operation of assigned equipment.
• Ability to communicate effectively, both verbally and in writing.
• Ability to handle confidential information in a discreet and professional manner.
• Ability to establish and maintain effective working relationships with employees, government officials and the public., Motor vehicle, telephone, PC, printer, copy machine, fax machine and various hand tools such as screwdriver, crimpers, wrenches, and power drill., The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, feel or operate objects and to reach with hands and arms. The employee is frequently required to sit, stand, walk, talk, see, hear and smell. The employee frequently lifts and/or moves up to 20 pounds.

• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan