Business Intelligence & Process Automation Manager

The Business Intelligence & Process Automation Manager is responsible for transforming data into actionable insights while identifying and implementing opportunities to streamline and automate business processes across the organization. This role will work closely with the Senior Vice President and the leadership team to improve decision-making, increase operational efficiency, and enhance overall organizational performance.

This position is highly collaborative and requires a strong understanding of both data analytics and business operations. The ideal candidate is equally comfortable building reports, interpreting data, and driving process improvements that create measurable impact.

Reporting Structure

• Reports directly to the Senior Vice President
• Works closely with the Leadership Team and cross-functional departments, Business Intelligence & Reporting
• Develop, maintain, and enhance dashboards and reports that provide clear, actionable insights across departments
• Translate complex data into meaningful narratives to support leadership decision-making
• Partner with department leaders to identify key performance indicators (KPIs) and ensure consistent tracking and reporting
• Ensure data accuracy, integrity, and consistency across systems

Data Analysis & Insights

• Analyze business performance trends and identify opportunities for growth, efficiency, and cost savings
• Proactively surface insights that drive strategic and operational improvements
• Support forecasting, budgeting, and performance planning initiatives

Process Improvement & Automation

• Identify manual, repetitive, or inefficient processes and recommend automation solutions
• Design and implement workflows using tools such as Power Automate, Power BI, or similar platforms
• Collaborate with teams to streamline operations and improve productivity
• Lead or support cross-functional automation initiatives aligned with organizational priorities

Cross-Functional Collaboration

• Act as a key partner to leadership and department heads to understand business needs and deliver data-driven solutions
• Provide training and support to staff on reporting tools and automated processes
• Serve as a bridge between technical capabilities and business objectives
• Duties as otherwise assigned, * Occasional support outside of standard hours may be needed for project implementation or system updates

What Success Looks Like

• Leadership has clear, consistent visibility into performance through dashboards and reporting
• Manual processes are reduced through thoughtful automation and workflow improvements
• Teams are more efficient, data-informed, and aligned in decision-making
• Measurable improvements in productivity, reporting accuracy, and operational effectiveness

The statements contained herein reflect the principal function and most significant duties of the job but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

• Bachelor's degree in Business, Data Analytics, Information Systems, or a related field (or equivalent experience)
• 2-5+ years of experience in business intelligence, data analytics, or process improvement roles
• Strong experience with BI tools (e.g., Power BI, Tableau) and data analysis
• Experience with workflow automation tools (e.g., Microsoft Power Automate or similar)
• Strong analytical, problem-solving, and critical thinking skills
• Ability to communicate insights clearly to both technical and non-technical audiences
• Highly organized with strong attention to detail and follow-through, * Ethics and Values, with demonstrated actions that consistently demonstrate actions and choices based on ethics and values.
• Customer Focus to meet internal & external customer needs and continuously improve customer offerings.
• Teamwork and Collaboration to support team unity and ensure shared success.
• Resilience to turn setbacks into comebacks.
• Technology and Computer Skills to work efficiently and productively.
• Decision Quality that reflects a "big picture" perspective and good stewardship.
• Interpersonal Savvy to relate well to all kinds of people.
• Command Skills to lead decisively and courageously.
• Managing Vision and Purpose by seeing possibilities and inspiring others.

• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

The mission of the BBB is to be the leader in advancing trust. We are guided by our commitment to honesty, transparency, ethics, and integrity, fostering confidence for both businesses and the consumers we serve. Our employees are deeply customer-centric, putting those we serve first. They listen, understand each individual's unique needs, and provide tailored, solutions-focused support that builds trust and confidence. They are true team players, collaborating seamlessly and taking pride in their work and the organization. With a growth mindset, they embrace challenges, remain open to feedback, and continually seek ways to improve and innovate. Our employees succeed by maintaining a positive attitude, understanding the importance of accountability, being results-driven, and remaining coachable. Our managers lead the way.