IT SPECIALIST

We are seeking a reliable and detail-oriented IT Specialist to provide frontline technical support and assist with daily IT operations. This role supports end-users, maintains systems, and manages data/reporting functions. Ideal candidates are strong problem-solvers with excellent customer service skills who can work independently and prioritize effectively.

What You'll Do

IT Support

• Provide end-user support (password resets, software installs, connectivity issues)
• Troubleshoot hardware, software, and mobile devices
• Install and configure new computers and equipment
• Assist with system updates, maintenance, and IT projects

Data & Reporting

• Enter and maintain weekly program data accurately and on time
• Manage spreadsheets and formulas for reporting
• Generate and distribute monthly reports
• Maintain records and internal documentation

Training & Team Support

• Train staff on basic hardware/software use
• Assist with new employee onboarding
• Support team and departmental goals

Compliance

• Follow organizational policies and Human Rights standards
• Report concerns per regulatory requirements (OIG, DCFS, IDPH)

• Self-motivated and dependable
• Logical thinker with strong analytical skills
• Team-oriented with a positive attitude

Work Environment

• Fast-paced environment supporting multiple users
• Hands-on technical and administrative responsibilities
• Opportunity to grow IT skills in a collaborative setting, * Proficiency in Microsoft Word, Excel, and Windows
• Strong troubleshooting and problem-solving skills
• Excellent customer service and communication
• Ability to work independently and manage multiple tasks
• Strong attention to detail and organizational skills
• Above-average typing speed and accuracy
• Ability to safely lift 30 pounds

Health insurance, Retirement plan, Paid time off, Vision insurance, Dental insurance, Paid holidays, * Health, dental, and vision insurance

• Paid time off and holidays
• Retirement plan options
• Professional development opportunities