Technology Operations Manager

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The Management Consulting (MC) Technology Operations Manager (Tech Ops) is accountable for the reliability, operability, and ongoing performance of the MC technology landscape. This role ensures products and services are stable, supportable, cost-effective, and appropriately governed after delivery-enabling MC teams to focus on client impact. The Tech Ops Manager serves as the primary operational contact for MC, bringing structure and operational discipline by owning service reliability, product operations, vendor performance, and budget coordination. This role reports to the Director, MC Technology and Innovation and partners with MC leadership, Product Managers, and Technology Services teams.

The role.

• Own operational accountability for MC products and services post-deployment, ensuring reliability, availability, and support readiness.
• Lead incident, problem, and change coordination for MC in partnership with the Technology Services Help Desk; identify trends and drive root-cause remediation.
• Maintain operational ownership across the product lifecycle (deployment through retirement), including monitoring stability, adoption, technical debt, and support burden; recommend lifecycle actions based on operational evidence.
• Serve as the primary business-facing operational technology partner for MC, translating business needs and risks into prioritized operational actions; support structured check-ins with MC leadership.
• Maintain visibility into run operations (application inventory, operational risks and trends, in-flight work impacting operations, vendor and budget status) and support intake/prioritization of operational work and enhancements.
• Manage technology vendor relationships and contracts; track performance against SLAs and outcomes.
• Coordinate the MC technology operating budget (forecasting and variance tracking) and provide clear financial and vendor reporting to MC Technology leadership.
• Provide operational oversight for AI solutions used by MC, including supportability, risk, and governance considerations.
• Prepare operational insights for leadership discussions and drive continuous improvement of tools, processes, and operating models.

• Bachelor's degree in technology, business, or a related field required.
• 15+ years of experience across technology operations, IT service management, consulting technology, and/or product operations.
• Demonstrated success establishing operational discipline in complex, matrixed environments.
• Experience partnering with senior business stakeholders.
• Experience managing technology vendors, contracts, and operational budgets.
• Familiarity with product-centric and Agile delivery models, with emphasis on post-delivery operations.
• Professional services industry experience is strongly preferred., Interested applicants must submit their resume for consideration using our applicant tracking system. Due to the high volume of interest in our positions, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the United States without sponsorship, with the exception of qualified candidates who are bilingual in either Japanese and English or Chinese and English. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and become the property of Plante Moran.

We are pleased to offer eligible staff a robust benefits package. Eligibility and contribution requirements for some of these benefits vary based on the number of hours staff work per week. Highlights include health, dental, vision, disability, and life insurance. In addition to this, eligible staff are able to take advantage of our Flexible Time Off and various pre-determined holidays, as well as a 401(k) plan, flexible benefits plans, business-related travel expense, lodging, and meal reimbursement for business-related use. A pension plan is also available for eligible administrative and paraprofessional staff. A discretionary bonus plan is available for eligible staff. Plante Moran also offers some contingent staff positions the option to elect health insurance in addition to limited paid sick time.

On the surface, we're one of the nation's largest audit, tax, consulting, and wealth management firms. But dig a little deeper, and you'll see what makes us different: we're a relatively jerk-free firm (hey, nobody 's perfect) with a world-class culture, consistent recognition as one of Fortune Magazine's "100 Best Companies to Work For," and an endless array of opportunities. At Plante Moran, diversity, equity and inclusion means that all staff members have equitable and fair opportunities to succeed, in an inclusive environment, with their individual, unique identities. So, what are you waiting for? Apply now. Plante Moran enjoys a "Workplace for Your Day" model which, simply put, means we strive for flexibility and balance while staying true to our principally in-person model. We believe that face-to-face interactions are paramount for individual and collective development, but also encourage individuals to work with their supervisor and team to determine their optimal working environment each day. Plante Moran is committed to a diverse workplace. We strive to create a culture where each person feels accepted and valued. We believe that each person's ultimate potential begins with first acknowledging their inherent dignity. When we can recognize - and celebrate - our many human differences, we're able to create a workplace where all staff feel a sense of belonging and an opportunity to succeed. This allows us to attract and retain the best talent, serve clients through diverse thinking, and better represent and support the various communities in which we live and work. Plante Moran is an Equal Opportunity Employer.