Tier 3 Technician- IT

• Architect, deploy, and optimize Citrix Virtual Apps & Desktops, Citrix Cloud, and Citrix Gateway environments
• Build and maintain Azure Virtual Desktop (AVD) and Windows 365 environments - FSLogix, image management, session host deployment
• Own Tier 3 escalation for complex cloud infrastructure issues - you're the last line of defense
• Drive cloud migrations in collaboration with internal teams and client stakeholders
• Serve as the subject matter expert on cloud and VDI - advising clients with strategic, forward-thinking recommendations
• Ensure high availability, disaster recovery, and security hardening across all hosted environments
• Mentor junior engineers and elevate the technical knowledge of the entire team
• Stay ahead of the curve on emerging cloud trends and bring recommendations to the table

This isn't a background IT role. You'll be architecting and owning cloud environments - Citrix, Azure Virtual Desktop, Parallels RAS - across a complex multi-tenant MSP ecosystem. You're a technical leader, a problem-solver, and a mentor who takes pride in building infrastructure that just works., 5+ years in IT, with at least 3 years in cloud infrastructure and virtual desktop technologies

• Deep, hands-on expertise in Citrix, Parallels RAS, and Microsoft cloud desktop platforms
• Fluency in networking fundamentals, Active Directory, GPOs, and Windows Server
• Experience managing multi-tenant or multi-client cloud environments (MSP experience is a plus)
• Strong documentation habits and proficiency with ticketing systems (Syncro experience a bonus)
• Certifications such as CCA-V, CCP-V, Parallels Certified Professional, or AZ-140/MS-102 are a big plus
• A degree in Computer Science, Engineering, or equivalent real-world experience

AD&D insurance, 401(k), Health insurance, Paid time off, Vision insurance, Dental insurance, Family leave, Life insurance, * Health Care Plan (Medical, Dental & Vision)

• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources
• Salary Range: $65,000-75,000