Senior NOC Network Engineer (Smithsonian Institution - Day Shift - Ashburn, VA)

• Working as part of a team to provide daily administrative and engineering for on-site support in analyzing, designing, implementing, and administering the Smithsonian Institution's Cisco Network Infrastructure, monitoring systems, and associated network components. This will include, but it is not limited to, the maintenance of the NOC Operations Manual which must be reviewed and approved by the COTR and Smithsonian Institution OCIO Management on a bi-annual basis.
• Provide daily network infrastructure integrity checks and provide management with shift reports that outlines a) the status of the infrastructure, b) any problems that were found and the current status (rectified and/or must be rectified to include details of steps taken and/or that should be taken (must be clearly stated)), and c) proactive measures that should be discussed with management so that optimal support can be provided to management and customers.
• Responsible for the management of network performance and end-to-end service quality for the Network infrastructure (i.e., analysis of bandwidth reports; coordination with NOC tools for improving performance, etc.). Use of Service Now ticketing tools in a NOC environment and demonstrate understanding of Incident, Change, Problem, and Request management practices.
• Monitors and responds to hardware, software, and network problems; oversees software and Security Patching; Utilizes software and hardware tools and identifies and diagnoses complex problems and factors affecting network performance.
• Troubleshoot network systems when necessary and make improvements to the network. Provide technical advice for projects as they are rolled out (i.e. VLAN, network migrations, port quarantine efforts, patching/vulnerabilities remedies)
• Troubleshooting, upgrading, and implementing Cisco Switches and Routers. Our Smithsonian Institution COTR team of network engineers, security operations analysts, web developers, and infrastructure architects work tirelessly to create innovative solutions.
• Maintenance of the Network Tools Management servers utilizing Windows and (RHEL) Linux operation systems. Create network management diagrams to include all CISCO Infrastructure components and associated network devices. Maintain network infrastructure logbooks to house problem management documentation, change management documentation, and status checklists.
• Creation and maintenance of a Master Infrastructure Components List for the Smithsonian Institution, detailing individual locations and configurations for all network infrastructure components.
• Work days: Sun, Mon, Tue, Wed, and Thu
• Work hours: 7AM - 3PM shift

• MINIMUM of 5+ years of experience in an Enterprise Cisco LAN, WAN, and Wireless environment in support of at least 5,000 users or at least 4+ years' experience working in a NOC environment
• Have current CCNP Routing and Switching or better certification.
• Microsoft Windows Server experience required
• Red Hat Linux experience required
• Network Tools experience a plus (e.g. What's Up Gold, CACTI, Cisco Prime, Cisco Catalyst Center, APC InfraStruxure, Bluecat IP management, Splunk, Nedi, Nagios, ServiceNow, Solarwinds Syslog)
• Cisco security-based certification is a plus
• Must have expert knowledge of and skill in administering current CISCO enterprise Infrastructure components and associated network devices.
• Ability to create access lists on routers for bandwidth utilization and security management, perform switch and router IOS (and/or Nexus and Cat OS) and hardware upgrades, deploy new routers and switches, install memory and flash updates as needed to accomplish IOS (and/or NXOS) upgrades, and monitor and maintain the network utilizing SW/HW tools.
• Experience dealing with Fortinet FortiGate, F5 Big IP, and Cisco wireless networks.
• Familiar with routing protocols such as Anycast, OSPF, EIGRP, and BGP routing protocols. Systems administration includes configuration, maintenance, troubleshooting, and resolution of any problems that arise.
• Solid understanding of and skill in applying TCP/IP and associated networking protocols such as SNMP, SMTP, POP, IMAP, HTTP, HTTPS, etc.
• A firm grasp on how enterprise infrastructures should be configured to maximize security throughout various infrastructure components such as Firewall, DMZ, VPN, etc.
• Be able to perform modifications to network management software (e.g., What's Up Gold, CACTI, Cisco Prime, Cisco Catalyst Center, APC InfraStruxure, Bluecat IP management, Splunk, Nedi, Nagios, ServiceNow, Solarwinds Syslog, etc.) as directed by Smithsonian Institution COTR Management.
• Ability to generate, drive, and update problem-tracking tickets (preferably in Service Now).
• Ability to work independently with a high degree of teamwork and cooperation with other members of the staff, the COTR, and customers.
• Strong interpersonal (verbal and writing) skills to work with customers daily.
• Ready and willing for on-call availability to support critical events., * Network monitoring: 4 years (Required)

License/Certification:

• CCNP (Required)

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance, * Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)