Desktop Support Engineer

• Strong hands-on experience supporting Windows 11 (LTSC preferred) in enterprise environments

• Mandatory experience with Microsoft Intune (device management, app deployment, policies)

• Solid Active Directory experience including centrally managed profiles

• Practical experience building and supporting Hybrid Azure AD Join environments

• PowerShell scripting for automation and troubleshooting

• Application packaging and enterprise software distribution experience

• Experience with Windows OS patch testing, deployment, and compliance review

• Exposure to high-uptime / factory or multi-shift environments preferred

Roles & Responsibilities

• Provide break/fix support for desktops, laptops, and peripherals

• Re-image systems and install/configure applications

• Troubleshoot Windows OS, hardware, and enterprise applications

• Support patching, imaging, and configuration standards

• Handle high-priority incidents under time pressure

• Coordinate with vendors for escalations and hardware replacements

• Document incidents and resolutions in ServiceNow / Remedy

• Maintain and update technical documentation; participate in meetings and reviews

Generic Managerial Skills, If any

• Strong verbal and written communication skills, especially for technical documentation and meeting notes

• Excellent time management and prioritization skills, particularly in high-pressure support situations

• Strong collaboration skills to work across infrastructure, security, imaging, and vendor teams

• Customer-focused mindset with the ability to explain technical issues clearly to non-technical users

• Willingness to take ownership and drive issues to closure in enterprise environments, Qualifications : BACHELOR OF COMPUTER SCIENCE You must create an Indeed account before continuing to the company website to apply

Base Salary Range : $60,000 to $70,000 Per Annum TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays.