Cloud Software Installations & Support

Job Summary: We are seeking a skilled Technical Installer to deploy our cloud reporting and loyalty system on client servers and point-of-sale (POS) systems at grocery stores. This role requires a detail-oriented professional with strong troubleshooting abilities and excellent communication skills. The ideal candidate will ensure smooth installation, integration, and functionality of our software while providing top-tier support to store personnel., * Install and configure applications on store servers and POS systems.

• Ensure connectivity between on-premises systems and cloud infrastructure - troubleshooting and resolve networking, firewall, and other technical issues as needed.
• Collaborate with IT teams at grocery stores to ensure proper system integration.
• Document installation processes and provide feedback to the development and support teams.
• Perform system testing and data analysis to verify successful implementation.
• Ability to explain technical concepts to non-technical users.
• Provide remote support as needed for technical issues post-installation.

• Bachelor's degree in Computer Science, IT or a related field.
• Strong troubleshooting skills with the ability to diagnose and resolve hardware/software issues.
• Familiarity with networking concepts (IP configuration, VPNs, firewalls).
• Excellent communication skills, both verbal and written, to work effectively with clients and internal teams.
• Thorough knowledge of windows operating systems and command line
• Ability to work in a fast paced and rapidly changing environment.
• Knowledge of SQL Databases a plus.
• Highly organized and ability to self-prioritize.
• Experience with remote desktop tools for troubleshooting.
• Quick learner
• Team player

401(k), Health insurance, 401(k) matching, Paid time off, Dental insurance, Life insurance, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off