Desktop Technician II

Would you like to have a career that makes a daily difference in people's lives? Do you want to be part of a caring, respectful, diverse community? If you answered yes to these questions, keep reading!, Provides technical assistance to end users remotely and onsite at clinics, including install, repair, configuration, and modification of desktop computer hardware and software. Provides basic support for telecommunications needs.

Compensation is dependent on skills and experience.

Your contribution to the team includes:

• Test, diagnose and resolve end user desktop hardware, OS, and application problems, including the ability to identify desktop application interdependencies and or conflicts.
• Coordinate with vendors for hardware parts, repairs, and replacements.
• Test new software, system patches and operating system images for conflicts with existing applications using a defined test plan.
• Create basic packages for software deployment.
• Setup, configure and maintain printers (local and network printers).
• Perform compliance work relevant to IT Information Protection Policies such as enforcing system policies, end user communication, system patching, etc.
• Ensure timely task completion and identify conflicting priorities to management.
• Act as a committed team member to ensure a positive work environment and successful project/task completion.
• Act as a point of escalation for Helpdesk Specialist I/Desktop Technician I.
• Maintains good attendance, is punctual and works a full-scheduled shift as a condition of employment.
• Demonstrate respectful, professional, and appropriate behavior that supports a team-oriented work environment.
• Demonstrate a commitment to the mission, core values and goals of HealthPoint and its healthcare delivery including the ability to integrate values of integrity, wisdom, creativity, cooperation, responsibility and respect into appropriate programs and services.
• Other duties as assigned by supervisor.

• High school diploma or equivalent and one to three years of related experience in a PC and telecommunications environment required or equivalent combination of education and experience.
• Valid Washington State Driver's License with an acceptable driving record determined by HealthPoint's insurance carrier required.
• Advanced ability to operate computers and related software programs including Microsoft Office.
• Ability to read and interpret technical and other complex documents. Ability to write routine correspondence such as letters and memos. Ability to present information in one-on-one and small group situations to internal clients.
• Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instruction. Constructive thinking and alternative short- to long-term solutions must be considered.

If you know about the following it's a plus:

• Two-year Associates degree in IT field or equivalent preferred.
• CompTIA Network+ and Microsoft MCSA: Windows 10/MCITP: Windows 7 preferred.

Proof of vaccination for COVID-19 is required, prior to start. HealthPoint does not accept the Johnson & Johnson COVID-19 vaccine as proof of vaccination. If you have received the Johnson & Johnson vaccine, we ask that you provide documentation demonstrating proof of an alternate COVID vaccine or vaccine series. All new employees are also required to show proof of immunizations and/or immunity to MMR (measles, mumps, rubella), Varicella, annual Influenza and TB QuantiFERON Gold Titer. Additionally, if you work in a HealthPoint clinic, Tdap (within last 10 years) is required. Hepatitis B. is required for clinical employees with potential exposure to blood/blood products. All immunizations are a condition of employment. Upon hire, employees must provide proof of their immunizations and/or immune titer results prior to starting or no later than their fifth (5) business day of employment.

Pet insurance, AD&D insurance, Health insurance, Retirement plan, Paid time off, Vision insurance, Health savings account, Dental insurance, * If you are providing immunizations from an electronic health record, please ensure that you obtain a copy of your full records rather than a screenshot. Each page of your records should include your first and last name, date of birth, and the name of the health system from which the records are pulled.

• If records do not show any data, please seek guidance from your provider for further assistance.
• If you are unable to provide proof as noted above, you can choose to have a lab titer drawn to check immunity or to be re-vaccinated. If you receive vaccination(s) or lab titers, you may obtain them through HealthPoint at no cost to you. This is a great opportunity to get your immunization record up to date at no additional expense.

HealthPoint is committed to offering all employees a competitive compensation package, including benefits and several other perks.

• Medical, Dental, and Vision for employees and their families/dependents
• HSA, FSA plans
• Life Insurance, AD&D and Disability Coverage
• Employee Assistance Program
• Wellness Program
• PTO Plan for full-time benefited and part-time benefited employees. 0-.99 years of service accrual of 5.23 hours per pay period. (pro-rated accruals for part-time benefited employees)
• Extended Illness Time Away of 40 hours (pro-rated for part-time benefited employees)
• 8 holidays and 3 floating holidays
• Compassion Time Away up to 40 hours
• Opportunity Time Off (extended time off for staff to invest in themselves) up to 8 weeks
• Retirement Plan with Employer Match
• Voluntary plans at a discount, such as life insurance, critical illness and accident insurance, identity theft insurance, and pet insurance.
• Development and Growth Opportunities

HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is, because everyone deserves great care.