Application Support Specialist
Role details
Job location
Tech stack
Job description
The Application Support Specialist supports Power employees with issues related to PHRG's internal Ruby-on-Rails application; Nitro.
They work as a team to assist Power's employees through support tickets, calls, and in-person troubleshooting. Their goal is to provide assistance to Nitro users by identifying new or existing issues, documenting them, and raising to our product teams for resolution., * Provides internal support for PHRG's internal Ruby-on-Rails application, Nitro
- Constant engagement with ticket queue, ensuring quick response/resolution, and monitors for emerging critical issues
- Identifies, diagnoses and documents bugs or work-flow issues
- Escalates issues to Tier 2 to resolve long-standing or critical issues that may arise
- Receives after hours support calls (weeknights or weekends) on a rotating schedule
- Ability to learn new processes and procedures
- Must be able to sit at a desk and type for 8 hours a day
- Other as assigned by Management
Requirements
Must have the ability to prioritize and manage tasks to complete projects and meet deadlines. Must be extremely organized, detail-oriented and possess critical thinking skills. Must have the ability to work well in a team environment, be self-motivated, and be able to work with little direct supervision. Must have strong written, verbal and quantitative skills, and a proficiency in web applications., High school diploma or equivalent required. One year of experience in other technical support settings preferred. Associate's degree in Information Technology, Computer Science or related field a plus.
Benefits & conditions
- Full medical, dental, life, and disability insurance plans that can be tailored to you and your family's specific needs
- Subsidized child care and fertility benefits
- Paid parental leave
- Free health screenings & rewards for participation in wellness programs
- A comprehensive 401(k) retirement savings program, matched by Power
- Ample paid vacation and holidays
- An employee-relief fund
- Year-round events and activities, including an all expenses-paid music festival in Cancun, Mexico for you and a significant other
- Year-round volunteer opportunities
- Personal development - We provide books, courses and opportunity to attend leadership conferences
- Artfully designed office spaces & relocation opportunities