IT Technician

· Provide technical support either by phone, remote access, or site visits as needed.

· Provide help desk support for desktop issues.

· Keep systems up-to-date through operating system upgrades.

· Oversee troubleshooting for system errors.

· Respond to and evaluate IT issues including but not limited to hardware maintenance, software, connectivity, and networking.

· Modify configurations, utilities, and software when appropriate.

· Set up new desktops and laptops from start to finish.

· Resolve, respond to, and update tickets in Ticketing Systems.

· Document issues and resolution in IT Documentation Systems.

· Other duties as assigned.

The IT Technician position is an entry level role for our Information Technology and Help Desk departments. Employees in this position are expected to display a high level of customer service. Additionally, those in the IT Technician role are goal-oriented and organized, with the ability to resolve Level 1 customer issues and escalate to another internal resource when appropriate., · 1-3 years of experience providing end-user support.

· 1-3 year of hands-on desktop support experience, including but not limited to:

o Desktop and laptop hardware;

o MS Windows 10 and 11;

o MS Office 2016/Office 365 applications;

o Mobile devices (i.e. iPhone, Android, etc.);

o VoIP Phone Services (Hosted VoIP Solutions).

· Excellent verbal and written communication skills.

· Comfortable speaking to clients regarding their technology needs and making recommendations.

· Ability to work through issues from start to finish and report back with root causes and recommendations.

· Ability to resolve issues related to Microsoft Windows and Microsoft Office, including Outlook, printing, desktop hardware and connectivity issues.

· Ability to work from a ticketing system and provide quality updates to clients and internal teams.

· Ability and willingness to take on additional responsibilities as needed.

Preferred Skills

· 1 year of hands-on Server Administration experience, including but not limited to:

o Active Directory / Directory Services (AD, DNS, DHCP, WINS);

o Hands-on desktop experience (WIN10 and WIN 11) and troubleshooting;

o HP / Dell Server hardware;

o Email Systems / Message Integration and Collaboration / Office 365.

· Experience with hands-on support of Mac OS.

· Proactive mindset; Ability to foresee possible issues and take proactive steps to prevent them.

· Hands-on server hardware experience and comfortable installing parts and racking/stacking systems when necessary.

401(k), Health insurance, Paid time off, Vision insurance, Dental insurance, Life insurance, Paid holidays, Infinity Technologies provides professional consulting services to municipalities. Our areas of expertise are in city or county IT and GIS services serving clients in Northern and Southern California. We offer an excellent benefits package to include medical, dental, vision, life, 401k, paid holidays, PTO, competitive salary, and a collaborative work environment., * 401(k)

• Health insurance
• Life insurance
• Paid time off
• Vision insurance