ServiceNow System Admin

A ServiceNow Senior Systems Administrator supports, configures, upgrades and manages the ServiceNow platform. They conduct day-to-day operations to satisfy availability, recovery, security, capacity and performance needs.

They provide technical support to teams working across the platform, through problem solving, proactive and reactive issue resolution, building and maintaining knowledge and managing the release and deployment processes to promote functionality up the stack into Production in accordance with change control processes.

Core duties:

• You will be supporting the day to day running of ServiceNow by Problem Solving and Troubleshooting issues raised from the business and internally
• You will make recommendations for technological change and exploitation of ServiceNow
• You will lead on the implementation of major upgrades, monthly patches, together with installation of applications, integrations and plugins
• You will develop and maintain documentation for supporting and maintaining the ServiceNow platform
• You will initiate and monitor actions to investigate and resolve problems in systems, processes and services

• Good understanding of the ServiceNow platform
• Experience of implementation of Upgrades, Patches, incident fixes, problem, stories across the entire project lifecycle
• Understanding of development life cycle of software
• Ability to manage any issue that arise and be apt in solution delivery
• Ability to manage the expectations of internal customers and stakeholders, and increase their product/service confidence

Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you., The team support the Service Now platform, rolling out new capabilities and maintain the system.Supporting internal teams working on patches and fixes, ensuring it's up to date with upgrades and expanding the ServiceNow platform across the business. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.