Transformation Consultant
Role details
Job location
Tech stack
Job description
We are seeking an experienced Transformation Consultant to lead and deliver complex business and technology transformation initiatives across regulated and high-risk environments. The role focuses on driving end-to-end change, ensuring operational readiness, and embedding sustainable and valuable business outcomes.
The successful candidate will partner with senior stakeholders to shape, deliver, and optimise transformation programmes, ensuring alignment between business objectives, technology delivery, and service operations., * Lead end-to-end transformation initiatives across business and IT landscapes, from strategy through to implementation and BAU embedding
- Design and execute change management strategies using structured methodologies (e.g. PROSCI, ADKAR)
- Drive organisational readiness, user adoption, and behavioural change across diverse stakeholder groups
- Deliver communications, training, and engagement plans to support successful transformation outcomes
- Engage with the business and deliver demonstrations and orientation sessions
- Ensure new and changed services are transitioned effectively into live operations with minimal risk
- Build trusted relationships with senior business, technology, and operational stakeholders
- Facilitate alignment across cross-functional teams, suppliers, and delivery partners
- Provide leadership, coaching, and capability uplift across change and service teams
- Influence decision-making at programme and portfolio level
- Support portfolio planning, prioritisation, and delivery governance
Here's What You'll Need
- Specialising in end-to-end digital transformation, design, strategy and delivery large-scale business and IT transformation programmes
Requirements
- Demonstrable experience in regulated or high-risk environments [financial services, government, GDS, defence, construction - depending on client]
- Expertise in change methodologies (PROSCI, ADKAR) and ITIL frameworks
- Experience establishing governance, risk management, and control frameworks
- Expertise in process analysis and optimisation
- Establish robust governance and service readiness to support successful go-lives
- Experience in driving user adoption and behavioural change as well as technical delivery
- Ability to stabilise services through effective early-life support and continuous improvement
- Strong and credible stakeholder management and communication skills at senior level
- Influential presentational skills
Desirable
- Experience working with Agile and hybrid delivery models
- Knowledge of service integration and multi-vendor environments
- Experience with ITSM tooling (ServiceNow, JIRA, Confluence)
- Certifications in ITIL, Change Management, or Project Management (PRINCE2, Agile)
- Understanding of ISO 19650