ENTRY LEVEL POSITION - Field IT Technician - PC Break/Fix & Networking Support

BNBS, Inc.
Detroit, United States of America
18 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Junior
Compensation
$ 83K

Job location

Detroit, United States of America

Tech stack

Microsoft Windows
Android
iOS
Apple Mac Systems
Networking Hardware
Mobile Os
Connectivity Problems
Software Troubleshooting
Computer Equipment
Information Technology
Network Support

Job description

Embark on an exciting entry-level journey as a Field IT Technician, where you will gain hands-on experience in troubleshooting, repairing, and supporting a variety of computer hardware and mobile devices. This role offers a fantastic opportunity to develop your technical skills in a dynamic environment, working directly in the field to resolve issues related to PCs, networking, and mobile operating systems. You will be instrumental in ensuring equipment functions optimally, providing essential support for both hardware and software challenges across diverse client locations. This paid position is perfect for motivated individuals eager to kick-start their career in IT support and field service., * Diagnose and repair PC hardware issues, including desktops, laptops, and peripherals using hand tools and schematics.

  • Perform break/fix services on computers, mobile devices (Android, iOS), and networking equipment on-site at customer locations.
  • Support software troubleshooting for operating systems such as Windows, macOS, Android, and iOS to resolve performance or connectivity problems.
  • Utilize analysis skills to identify root causes of hardware failures or software malfunctions and implement effective solutions.
  • Assist with the installation, configuration, and testing of computer hardware components through soldering or other technical procedures when necessary.
  • Conduct field service visits to provide technical support, equipment repair, and maintenance for clients' IT infrastructure.
  • Use various hand tools and schematics to troubleshoot electrical or hardware issues accurately.
  • Communicate clearly with clients regarding technical issues and solutions while maintaining a professional attitude during service calls.

Requirements

Do you have a valid Driver's License license?, Do you have experience in Driving?, * Basic understanding of computer hardware components and operating systems such as Windows and macOS.

  • Familiarity with mobile devices including Android and iOS platforms.
  • Ability to use hand tools effectively for equipment repair or assembly tasks.
  • Strong analysis skills to diagnose technical problems efficiently.
  • Experience or interest in soldering or working with schematics is a plus.
  • Excellent communication skills for providing clear technical support in the field.
  • Willingness to learn new technologies related to networking, software troubleshooting, and equipment repair.
  • Valid driver's license with a clean driving record preferred for field service travel. This entry-level position offers an engaging environment where your technical curiosity can thrive! Join us to develop your skills in a supportive team dedicated to delivering top-tier IT support while building a foundation for future growth in the technology industry.

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