Field/Inhouse IT Support Technician

• Providing onsite/remote end-user support including hardware/software installation and troubleshooting.
• Providing technical support to customers with server, pc, network, and software integration issues.
• Maintain thorough documentation, records, and tickets in AutoTask ticketing system
• Setting up and configuring individual network end-users
• Researching new technology and implementing it or recommending its implementation
• Assist with both internal and customer related projects as needed

Do you have experience in Windows?, We're looking for a results-oriented individual with excellent customer service skills and the ability to work collaboratively and independently. You must be able to handle Windows client, Server, networking, and application-level support. You will assist remotely, by phone or in person. A minimum of two years of experience or equivalent education is required. You must be able to move into this position with ease., * Minimum of two years in a business IT environment or equivalent education.

• Experience with Windows 7 (and up), Microsoft Server OS, Office 365 Administration
• Professional troubleshooting experience
• Experience with Remote Support
• Experience running cables and termination
• Dedication to continuing knowledge and advancing technical skill
• Ability to own a problem and see it through to resolution
• Excellent customer service, including oral and written communication skills
• Clean DMV

Preferred:

• Experience with LAN/WAN network technologies (i.e. prep and configuration of routers, switches, and configuring rules. Experience with site-to-site VPNs, DHCP, DNS, NAT. IP addressing and subnet masks is a plus)
• Experience with macOS, Chrome OS is a plus
• Experience with Active Directory, Domains, and Server Migrations
• Prior MSP or multi-tenant system experience, * Onsite/Field tech installs: 1 year (Required)
• Remote IT help desk: 1 year (Required)

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Health savings account
• Dental insurance
• Life insurance, * We expect every one to treat each other with mutual respect, regardless of appearance or affiliations, we are LGBTQ+ friendly
• Casual dress code in the office (guidelines in the case of onsite work)
• Dog friendly, feel free to bring your friendly pup into the office
• Office provided coffee and snacks daily

Job Type: Full-time

Pay: $30.00 - $40.00 per hour, * 401(k)

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off