IT Support

• Provide first-level technical support to employees, troubleshooting hardware, software, and network issues via phone, email, or in-person assistance.

• Assist in setting up and configuring workstations, printers, and other IT equipment for new and existing employees, ensuring proper functionality.

• Respond to IT support tickets, documenting issues, resolutions, and user interactions in the helpdesk system to maintain accurate records.

• Support basic software installations and updates, such as Microsoft Office Suite or CAD and other software used by Engineers, Surveyors, Planners, Landscape Architects, and Technicians, under guidance.

• Assist in maintaining IT inventory, tracking hardware and software assets, and reporting shortages to the IT Specialist.

• Collaborate with the Marketing team to support digital platforms, such as uploading content to the company website or troubleshooting social media tools.

• Help the HR team with basic HRIS system support, such as assisting employees with login issues or generating user reports, under the direction of the IT Specialist.

• Participate in training programs to develop skills in IT support, cybersecurity, and system administration, guided by senior team members.

• Seek feedback from supervisors to improve performance and prepare for advancement to roles such as IT Specialist.

• Configure modern IT solutions for meetings or events, such as interactive displays, wireless presentation systems, or cloud-based video conferencing platforms.

Do you have experience in Software installation?, Do you have a Associate's degree?, Associate Degree Job Type Full-time We are an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Pulled from the full job description

• 401(k)

• Health insurance

• Vision insurance

• Dental insurance

• Relocation assistance

• Life insurance

• Disability insurance, At the end of the day, our team is made up of the professionals you need and the people you trust. Our Benefits

• Competitive wages

• Bonus opportunities

• Flexible schedule

• Continued education

• Professional development

• Family-oriented environment

• Prioritized work/life balance

• Paid holidays

• Travel opportunities

• 100% paid health insurance for employee

• Dental, vision, & life insurance

• Short & long-term disability insurance

• 401K Profit Sharing

• ESOP (Employee Stock Ownership Program)

• Relocation assistance (if required)

As Interstate Engineering celebrates 50 years, we're proud of the legacy we've built and even more excited about what's ahead. Our experience spans generations, with team members who have grown their careers here and continue to shape the future of our firm, including employee-owners who have been part of our story from the very beginning. As a 100% employee-owned company, we believe the best results come from a collaborative, team-driven approach. From the projects we deliver to the careers we build, we work together to solve challenges, support one another, and create lasting impact in the communities we serve. Interstate Engineering provides innovative engineering, surveying, and planning solutions across the Midwest, combining decades of experience with forward-thinking ideas. We invest in our people because we know they are the foundation of our success fostering a culture built on trust, integrity, and continuous growth.