Tier 3 Support Desk Engineer

• Resolve advanced Tier 2/3 escalations across infrastructure, cloud, and networking
• Perform root cause analysis to eliminate recurring issues
• Support high-impact incidents across multi-site environments
• Collaborate across engineering and support teams to improve stability
• Document solutions and contribute to knowledge sharing
• Identify systemic risks and recommend proactive improvements
• Operate within a fast-paced, high-volume ticketing environment

Step into a high-impact role where you'll keep mission-critical systems running for organizations that rely on uptime every minute of the day. This is a fast-paced, high-visibility opportunity to solve complex technical challenges while directly influencing system stability and client success. If you thrive under pressure and take ownership, this is where your work truly matters., * 5+ years of experience in IT Support/Engineering.

• Advanced troubleshooting across Windows Server, networking, and Microsoft cloud environments
• Ability to perform deep root cause analysis and implement permanent fixes
• Experience handling high-complexity escalations in multi-system environments
• MSP or multi-client support environment experience
• Strong client-facing communication in high-pressure situations
• Self-driven, high-urgency approach with ownership mindset